“The device is mounted on the wall vertically. When I view the camera from the Alexa app on my phone the image is distorted horizontally. Is there a way to fix the image? And if I have video call when the image also appear distorted the same way?”
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Make sure your resolution is set to the highest quality and that your network is at least 150 mb per second
Sorry, there was a problem. Please try again later.Hello! If you are having problems with the image being distorted, restart your device first to see if it resolves the problem. Just unplug the power adapter from the device or the outlet and then plug it back in. If that doesn't fix it try performing a hard reset. To do this, follow these steps: 1. Press and hold the Mute and Volume Down buttons until you see the Amazon logo (about 15 seconds). 2. When prompted, follow the on-screen instructions to set up your device. Hope this helps! Have a great day!
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