We have the '18. It takes 5-6 hours to charge, then lasts for 1-1.5 hrs. Frustratingly common, it seems. Also, despite settings telling it to, it won't download to or use the extra memory card. It's slow, it freezes, etc. Is this model more of the same? null

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Amazon Devices Customer Support · Accepted Answer

Hi there! That can be frustrating. Here are some tips on how to conserve your battery if you haven't already. Force close apps running in the background. Dim your screen. Reduce your screen timeout. Confirm that your device is using the latest software version. Use Smart Suspend to disconnect from your network when it's not in use. Lower the volume or use headphones. Consider trying another Micro SD card to see if that works. Some things may be restricted from saving on external memory. Hope this helps!

Answered by Amazon Devices Customer Support 5 years ago

“We have the '18. It takes 5-6 hours to charge, then lasts for 1-1.5 hrs. Frustratingly common, it seems. Also, despite settings telling it to, it won't download to or use the extra memory card. It's slow, it freezes, etc. Is this model more of the same?”

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