Questions & Answers

Q: QuestionI don’t know if it’s just me, but I can’t find a motherboard specs. Could anyone give me the information?

Asked 2 months ago by Motherboard.

• A:Answer Thanks for reaching out! This system officially ships with a B650 chipset; however, most of these are now shipping with an upgraded B850 motherboard. Most often the MSI PRO B850-VC WI-FI. If you have any further questions, please let us know and don't hesitate to reach out!

  Answered 1 month ago by Andromeda Insights

  
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Q: QuestionDoes this unit come with Windows already installed?

Asked 4 months ago by LuisO.

• A:Answer Yes windows pre installed and ready to roll. Plug and play.

  Answered 2 months ago by WaylonBVerified Purchase

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Q: QuestionWhat specific motherboard is this? Manufacturer and Part Number? Why is the motherboard a PCI-E 4.0 when the GPU in the build is PCI-E 5.0 ?

Asked 4 months ago by Sarge.

Q: QuestionCould you put a 5090 in this as well if you wanted?

Asked 5 months ago by Ty.

• A:Answer Thanks for reaching out! An RTX 5090 will fit inside of this system, but we would recommend upgrading the power supply to a larger capacity model to support the higher power requirements of the RTX 5090. Please don’t hesitate to contact us if you have any further questions!

  Answered 1 month ago by Andromeda Insights

  
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Q: QuestionHay do you need to update bios and drivers at all when you get this pc or is it just plug and play?

Asked 5 months ago by Ty.

• A:Answer I assume you would because it is still a pc, with a chip set that has glitches and needs new hardware.

  Answered 3 weeks ago by Anonymous

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Q: QuestionWarranty?

Asked 5 months ago by Eduardooo.

• A:Answer Parts 2 years, Labor lifetime

  Answered 5 months ago by Anonymous

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Q: QuestionDoes this use Nvme ssd

Asked 6 months ago by Morae.

• A:Answer Yes, NVMe Gen 4 SSD

  Answered 6 months ago by Anonymous

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Q: QuestionWhat is the brand & wattage of the included power supply unit?

Asked 6 months ago by JacobW.

Q: QuestionHow do you get in touch with Andromeda Insights’ customer service? I couldn’t find a phone number anywhere.

Asked 6 months ago by Jess.

• A:Answer [email protected]

  Answered 6 months ago by TheSpur22Verified Purchase

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Q: QuestionWhy is it so cheap?

Asked 7 months ago by Anonymous.

• A:Answer I paid $2,199, which I think is a fair price—not too high, not too cheap. The only drawback is that my Best Buy Total membership doesn’t cover tech support since the desktop is sold directly by Andromeda, not Best Buy.

  Answered 6 months ago by AnonymousVerified Purchase

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Q: QuestionWhat brand motherboard? Looks like AI uses ASrock according to their website?

Asked 7 months ago by Anonymous.

• A:Answer I received MSI in mine. Photo also shows MSI.

  Answered 7 months ago by Anonymous

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Q: QuestionDoes this PC use an ASRock brand motherboard? I’ve heard they have issues with 9800X3D CPU’s.

Asked 7 months ago by Jadean.

• A:Answer I don't think so, I received MSI in mine.

  Answered 7 months ago by Anonymous

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