Questions & Answers

Q: QuestionDoes this power bank support fast charging?

• A:Answer Yes, it offers 20W Power Delivery via the USB-C port.

Q: QuestionHow long does it take to fully recharge the power bank using a USB-C charger?

• A:Answer It takes approximately 4.5 hours to fully recharge the power bank with a USB-C Power Delivery wall charger.

Q: QuestionWhat is the total capacity of this Anker Power Bank?

• A:Answer The product information states that this power bank has a capacity of 5,000mAh.

Q: QuestionHow many charging ports does the Anker Power Bank have?

• A:Answer The Anker Power Bank features three charging ports: a 20W Power Delivery USB-C port, a PowerIQ-enabled USB-A port, and a trickle-charging mode.

Q: QuestionIs this power bank compatible with MagSafe phone cases?

• A:Answer Yes, this power bank is MagSafe compatible and features a strong magnet that works with MagSafe phone cases.

Q: QuestionWhat type of battery does this power bank use?

• A:Answer This power bank utilizes a Lithium-ion battery.

Q: QuestionCan you charge your phone e overnight with the anker fast charging slim fast

Asked 2 years ago by Question.

• A:Answer It won’t take an hour to get your phone to full battery charge

  Answered 1 year ago by DecepticonVerified Purchase

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Q: Questionhow do you re-charge the anker battery pack. there are 2 usb ports and another port labeled input

Asked 2 years ago by Anonymous.

• A:Answer The middle input is for charging the unit

  Answered 2 years ago by LesliePVerified Purchase

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Q: Questionwhen you double click the button a green light turns on what’s that for

Asked 1 month ago by Yo.

• A:Answer From the retrieved knowledge fragments, it appears there is no specific mention of the green light resulting from a double-click of the button for your device. However, generally for similar products, LED indicators are used to denote certain modes or statuses, such as activation, pairing, or power-related functions. You may need to consult the user manual of your specific power bank model at BestBuy or check the instructions related to LED indicators for precise details.

  Answered 1 month ago by Anker Team

  
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Q: QuestionDoes this device support wireless charging?

Asked 5 months ago by Yonatan.

• A:Answer Yes

  Answered 4 months ago by DharamKVerified Purchase

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Q: QuestionWhy do my lights never get to four? Charged it all day and still only had two lights lit up

Asked 9 months ago by sam.

• A:Answer If your Anker Power Bank (10000mAh, 20W, 3-Port) is not lighting up all four indicator lights after being charged all day, here are the steps you can try for troubleshooting: Reset the Power Bank: Plug both ends of a cable into the input and output ports of the power bank simultaneously. Hold them together for 3-5 seconds to reset the device. Recharge and Discharge Again: Try fully charging the power bank again and then discharging it by using it to fully charge another device. Try a Different Wall Charger and Cable: The issue could be related to the wall charger or charging cable. Use another compatible charger and cable to see if it solves the problem. If the issue persists after trying these steps, there may be a potential defect or limitation with your specific device. You might then consider testing the power bank with other devices or configurations to further isolate the issue.

  Answered 9 months ago by Anker Team

  
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Q: QuestionCan this charger be used with an iPhone 6s?

Asked 9 months ago by MPG1.

• A:Answer Yes, Anker power banks are compatible with iPhones, including older models like the iPhone 6s. For example, power banks such as the Anker 321 Powerbank are universally compatible and specifically mentioned to work with various iPhone models. You can use an appropriate charging cable, such as a USB-A to Lightning cable, to charge your iPhone 6s with the power bank.

  Answered 9 months ago by Anker Team

  
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Q: QuestionAre any of the lights supposed to Illuminate when the bank is charging?

Asked 1 year ago by Tro.

• A:Answer Yes. As its amount of charge increases, so should the number of lights illuminate (there should be 4) around the button.

  Answered 11 months ago by user658407Verified Purchase

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Q: QuestionHow do you know when the power bank is fully charged?

Asked 1 year ago by Anonymous.

• A:Answer All the lights will be illuminated just above the power button

  Answered 1 year ago by ErickVerified Purchase

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Q: QuestionHow many times will it charge a smartphone

Asked 1 year ago by Anonymous.

• A:Answer From <10% to 100% I’ve found it’ll charge about 2-2.5x. Rather quickly as well. Great for full days at the beach or a park.

  Answered 1 year ago by ErickVerified Purchase

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Q: QuestionCan this unit be used for wireless charging mt iPhone?

Asked 1 year ago by MRG2321.

• A:Answer sorry to say that this power bank can not be used for wireless charging.

  Answered 1 year ago by Anker Team

  
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Q: QuestionCan I charge my iPhone SE withthis power bank ? Its charging cable is lightening to USB.

Asked 1 year ago by KittyKat24.

• A:Answer Yes it has both USB A and C capabilities

  Answered 1 year ago by ErickVerified Purchase

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Q: QuestionDoes this battery pack turn on automatically when devices are plugged in? And can you charge the pack while it is in use?

Asked 1 year ago by Geokid.

• A:Answer Yes, it turns on automatically when devices are plugged in. We cannot charge the item while it is in use

  Answered 1 year ago by Anker Team

  
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Q: QuestionIs this battery safe for air travel?

Asked 1 year ago by Steve.

• A:Answer Yes, brought it to Europe and back without issue

  Answered 1 year ago by JuliaUVerified Purchase

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