“My phone shows it is charging when on this, blue light is on, but my phone is never charged.”
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Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! If possible, please try the following steps:1. If you charge the phone with a case? If so, please take it off and retry. Thick cases or cases with metal in them have interference. 2. Try charging the wireless charger with a different wall charger/cable/outlet to see if it works. If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Sorry, there was a problem. Please try again later.It depends on the model you have because it doesn’t charge all iPhones.
Sorry, there was a problem. Please try again later.