“I took the antenna out of the box and one of the loops rattles, while the other does not. Also, I am not picking up all the channels I should. Is this antenna defective?”

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• Please call our support team at 877-825-5572 and let them know you have a defective element. They will ship you a new one out right away for free. We have a lifetime warranty on our parts.

  Answered by Antennas Direct Expert 5 years ago

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• If it rattles, that is a clear indication of a broken connection. Signal loss will be significant. This antenna should be returned as defective.

  Answered by EXCELlence 5 years ago

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