“Are the black bars normal? There is 3/16" of black bar in addition to the bezel. I tried adjusting the screen size in Nvidia control panel setting and no change. The image size adjustment in the monitor menu are greyed out and can't be selected.”
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We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Please reach out to our support dept. at: https://aoc.com/us/support or by phone 888- 838-6388 (M-F, 09:00-17:00 PST) and we'll be pleased to see what we can do to help!
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