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Hi, Thank you for your question. For the APC Back‑UPS Pro, we recommend allowing the battery to charge overnight or for at least 8 hours before evaluating the charge level. If the battery was significantly discharged, it may take longer before the display reflects the charging progress. If the battery still does not appear to be charging after being plugged in overnight, please contact Schneider Electric Technical Support for further assistance: 1‑800‑555‑2725 or chat with us https://www.se.com/us/en/work/support/ Thank you.
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