“My AirPod, which I bought online, is broken. It didn't fall to the ground in any way. There is no user error. It doesn't charge and its light doesn't turn on. I want it repaired or replaced”
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If you didn’t get Apple care or the coverage you might be able to still get them fixed through geek squad but I’m sure you will have to pay some fee but I’m sure they can fix them for you or find the issue and resolve it.
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