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I would suggest you call Bestbuy's customer service with the original receipt or digital one whichever. But that doesn't work since it's an apple product call there customer department with the item numbers or SKU #.
Sorry, there was a problem. Please try again later.Go to your Apple Account and look for the subscriptions on your account and you will see Apple music where you can cancel there.
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![Apple Music - Free for 4 months (new subscribers only) [Digital]-Front_Standard](https://pisces.bbystatic.com/prescaled/500/500/image2/BestBuy_US/images/products/6391/6391978_sd.jpg;maxHeight=100;maxWidth=60)