Questions & Answers

Q: QuestionWhat kind of protection does this AppleCare+ plan offer?

• A:Answer This plan offers accidental damage protection.

Q: QuestionHow long is the coverage period for this AppleCare+ plan?

• A:Answer This plan provides coverage for 24 months.

Q: QuestionWhat type of coverage does AppleCare+ for Beats provide?

• A:Answer It offers additional service and post-purchase support.

Q: QuestionDoes the coverage cover a lost/stolen earpiece?

Asked 4 years ago by Alawishes.

• A:Answer No, it does not cover lost/stolen.

  Answered 4 years ago by Haseo106

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Q: QuestionWhat does this cover and why do I have to pay for my beats for replacement they fell and got messed up.

Asked 4 years ago by li.

• A:Answer Because you damaged it. This one cover if your beats fit pro stopped working after 12 months.

  Answered 4 years ago by Haseo106

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Q: QuestionI got the apple care for beats but I have have no information about how to access if it is needed.

Asked 4 years ago by Anonymous.

• A:Answer You just take them back to Best Buy or Apple store and they will submit your claim. They either fix the problem, replace or give you a discount on a upgraded item.

  Answered 4 years ago by Coco

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Q: QuestionLost my beats. All I have is 1 headphone. Can I turn it in to get a new pair

Asked 2 weeks ago by Beats.

Q: QuestionCan replace if got scratched

Asked 2 months ago by Anonymous.

Q: QuestionDoes it cover if one side stops pairing and playing music

Asked 2 months ago by WilliamS.

Q: QuestionHow do I cancel this membership

Asked 3 months ago by Misty.

Q: QuestionCan you plug them into the wall to charge them, or do you have to charge them through the computer?

Asked 3 months ago by Bayarea510.

Q: QuestionHow do I use Apple care?

Asked 4 months ago by Dana.

Q: QuestionIf my beats stop charging and I get a replacement because its within the apple care plan period, can I change the color of the beats I got them in?

Asked 5 months ago by Jane.

• A:Answer If I’m not mistaken only of your original color is not available

  Answered 4 months ago by LatoshaHVerified Purchase

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Q: QuestionWill the coverage cover if they were damaged by our dog.

Asked 5 months ago by Anonymous.

Q: QuestionIs there a surcharge to fix/ replace an item

Asked 7 months ago by Anonymous.

• A:Answer Yes. I was charged a one time service fee of $30 to have them repaired/replaced.

  Answered 6 months ago by AnonymousVerified Purchase

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Q: QuestionIs the AppleCare coverage transferable to others or locked to the Apple account of the original buyer?

Asked 9 months ago by bryceae.

• A:Answer Yes

  Answered 7 months ago by KarlaRVerified Purchase

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Q: QuestionHow many products are covered under the AppleCare+?

Asked 9 months ago by True.

• A:Answer Any products you buy that has the AppleCare+ service.

  Answered 9 months ago by GrannyCVerified Purchase

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Q: Questionhow do i file a claim

Asked 1 year ago by mary.

• A:Answer I went to the Apple Store.

  Answered 9 months ago by GrannyCVerified Purchase

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Q: QuestionIf your toddler drops your beats down the toilet and you only recover one can you use your protection plan ?

Asked 1 year ago by Anonymous.

• A:Answer No

  Answered 7 months ago by PoppaBearAZVerified Purchase

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