Questions & Answers

Q: QuestionCan I connect an external monitor to this so I can monitor all cameras at once?

Asked 3 years ago by Nanuk007.

• A:Answer Not directly, you can monitor the cameras through the app on your phone or tablet, or through a browser. Only one camera shows live actioon at a time, but you can view captured video after the fact, especially if you use the Smart plus service.

  Answered 3 years ago by RichardHVerified Purchase

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Q: QuestionI sent a text to Arlo for assistance to set up my account as there were few instructions inside of the box. They told me there is a one-time charge of $150.00 and sent an invoice via text to remit payment via PayPal. Do I owe this?

Asked 4 years ago by HonestOpinion.

• A:Answer No! Straight out of the box you will get 3 months for free. Even after you don’t need to have a subscription unless you want to keep recordings stored

  Answered 3 years ago by ElectonicsGeekVerified Purchase

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Q: QuestionCan the 25ft magnetic outdoor charge cord be shortened? Camera only needs about 3ft to plug into outdoor 110 plug. Installer says will be ok to cut excess cord out of middle and splice cord back together. Is installer correct?

Asked 4 years ago by Don05.

• A:Answer We do not recommend any custom alterations to Arlo products.

  Answered 4 years ago by Arlo Team

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Q: QuestionCan you add anymore arlo camera to this system going from the 3 cameras you to like 5 cameras

Asked 4 years ago by Rodney.

• A:Answer Yes. Arlo Secure offers unlimited camera plans, which means you can add cameras at any time without any added cost. Unlimited camera support plans apply only to Arlo cameras at a single residential location and on the same Arlo account

  Answered 4 years ago by Arlo Team

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Q: Questiondo you sell ultra cameras that work without a smart hub base

Asked 4 years ago by blu72.

• A:Answer The Arlo Ultra camera requires an Arlo base station/SmartHub for it to work. If you are looking to get a camera that does not require one, please check the Arlo Essential camera series and Arlo Pro 4 camera. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionDoes this system come in 'black' ? If only 'white' any idea when black will be available?

Asked 4 years ago by Anonymous.

• A:Answer Currently, you can purchase a black add-on Arlo Ultra 2 camera or a kit that includes two black Arlo Ultra 2 cameras and SmartHub. ^KN

  Answered 4 years ago by Arlo Team

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Q: QuestionWhat comes with your 3 camera arlo ultra 2 kit. It looks like 3 cameras, a battery charger for 2 batteries at a time, and a hub. But what are the 2 boxes in the background? Do you need to screw in the mounts?

Asked 4 years ago by Marv.

• A:Answer Those are batteries. You get 4 batteries (one for each camera plus a backup to keep charged). Yes you screw in the mounts.

  Answered 4 years ago by BigAlVerified Purchase

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Q: QuestionIs this bundle available in black color?

Asked 4 years ago by Topdog.

• A:Answer The Arlo Ultra 2 Spotlight Camera Security Bundle is not available in black. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionWhat is the expected battery life? Maximum transmission distance to hub? Is this a stand alone system?

Asked 4 years ago by HAP.

• A:Answer The Arlo Ultra camera's battery life approximately lasts 3-6 months in average use. This camera requires an Arlo base station/SmartHub for it to work. You can place your Arlo camera a maximum of 300 feet (90 meters) from the SmartHub or base station. The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the camera and base station. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionWhat comes wth the base and 2 cameras?

Asked 4 years ago by Georgie.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White

• A:Answer you get (2) different mounts, one charging cable, and 2 batteries. You will want to purchase a longer cable if you plan on keeping these connected to power.

  Answered 4 years ago by DPL2021

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Q: QuestionCan the spot lite be turned off? I only want to use the night vision at night.

Asked 4 years ago by tucker.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White

• A:Answer Yes. To turn off the spotlight, navigate to Settings > My Devices > select your Ultra 2 camera > Video Settings > Low Light Settings > toggle the Spotlight off. For more information: https://kb.arlo.com/000062172

  Answered 4 years ago by Arlo Team

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Q: QuestionCan it read license plates at night?

Asked 4 years ago by Eagle.

• A:Answer No. Numbers and letters are blurry

  Answered 4 years ago by TamiVerified Purchase

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Q: QuestionDo you need to have Adobe Flash to view clips from your computer?

Asked 4 years ago by Patrick.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White

• A:Answer No. The Arlo web portal requires the following: A computer running macOS or Windows. One of the following web browsers: Chrome on Windows and macOS (latest version) Firefox on Windows and macOS (latest version) Safari on macOS (latest version) Microsoft Edge on Windows (latest version) ^KN

  Answered 4 years ago by Arlo Team

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Q: QuestionCan the Arlo Ultra 2 hub base operate via Wi-Fi or does it always have to be connected to the router with an ethernet cable?

Asked 4 years ago by AGENT007.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White

• A:Answer The Arlo SmartHub requires an Internet router with an available Ethernet port. ^KN

  Answered 4 years ago by Arlo Team

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Q: QuestionDoes Arlo provide a telephone number for tech support? I did not see one on their web page.

Asked 4 years ago by TfromGA.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White

• A:Answer You may reach our Arlo Support team by calling: 1 (408) 638 3750. We also offer additional options you can choose from to contact our Support team: https://www.arlo.com/en-us/support/contact.aspx

  Answered 4 years ago by Arlo Team

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Q: QuestionWhat happens to the cameras when the temperature drops below -4 degrees? On occasion the temperature here where I am may get as low as -20 or more with a windchill. Is the camera stop functioning till temp rises or would this damage the camera?

Asked 4 years ago by Jeff.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White

• A:Answer The operating temperature range is -20 to 45 degree Celsius. I have noticed that camera live view is a bit sluggish on very cold days, everything from wifi signal to starting up. Battery tends to drain faster outside than inside cameras. You could consider purchasing solar power charger to the camera or direct magnetized power connection with an extended power cord. It shouldn't damage the camera when it reaches extremely cold temperatures. I cannot confirm as where we live doesn't get beyond -20 ambient temperatures not counting windchill. Hope this helps.

  Answered 4 years ago by RobertVerified Purchase

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Q: QuestionHOW CAMERAS CAN BE ATTACHED TO ONE BASE STATION

Asked 4 years ago by zee.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White

• A:Answer Wireless network

  Answered 4 years ago by MACMANVerified Purchase

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Q: QuestionDo the newer ARLO camera systems still have the 15-30 second lag time from motion in front of cameras and that being relayed to your handheld device or laptop. even when watching "Live"? Don't want to upgrade if lag still exists in new system.

Asked 5 years ago by EarlyARLOOwner.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White

• A:Answer i did see a lag probably 5-7 seconds, definitely not 15-30 sec like the first gen Arlo. It also depends on our home internet speed and cell phone wireless signal strength.

  Answered 4 years ago by TechGeek

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Q: QuestionWhat is the difference in the old base station and the new one? Will the new one work with my cameras? Pro 2? VMB400

Asked 2 years ago by Cc0218.

• A:Answer Had a problem with new base. Android and I-phone would qork on old base, I-phone would not on new.

  Answered 2 years ago by JakeVerified Purchase

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