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Mine worked straight out of the box, I would recommend either getting a replacement or a refund.
Sorry, there was a problem. Please try again later.It should work out of box. I would contact asus.
Sorry, there was a problem. Please try again later.Check for any error messages in Device Manager. You can also try making sure it's enabled in Device manager. Here's a link to help: https://www.asus.com/support/FAQ/1042685/#:~:text=in%20Device%20Manager-,Type%20and%20search%20%5BDevice%20Manager%5D%20in%20the%20Windows%20search%20bar,touchscreen%20function%20is%20already%20enabled.
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