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For a laptop this thing has GREAT audio! You may have a defective unit! I would talk to Best Buy and see if you can swap it out for a new one!
Sorry, there was a problem. Please try again later.*Cortana* LOL Returning this tomorrow. Restore resolved sound issue but locked up on setup @ network and once I got it back on it displayed a message in the top left that I very first saw when turning it on for the first time, and then again, no sound when I got to Cortana. Displayed “ operating system did not shut down cleanly”. Little disappointed in this laptop overall..
Sorry, there was a problem. Please try again later.
