Questions & Answers

Q: QuestionHow does the ASUS OLED Care+ feature work?

• A:Answer The new ASUS OLED Care Pro functions with a Neo Proximity Sensor that detects when the user is away and switches to a black screen to reduce burn-in risk.

Q: QuestionDoes this monitor support HDR?

• A:Answer Yes, it supports HDR and is VESA Certified DisplayHDR 400 True Black compliant.

Q: QuestionWhat type of connectivity does this monitor offer?

• A:Answer It offers extensive connectivity including DisplayPort 2.1a UHBR20, USB-C (90W PD), HDMI 2.1, and a tripod socket.

Q: QuestionDoes the monitor have built-in speakers?

• A:Answer No, the monitor does not have integrated speakers.

Q: QuestionWhat is the refresh rate of the monitor?

• A:Answer The refresh rate is 240Hz.

Q: QuestionWhat is the response time of this monitor?

• A:Answer The response time is 0.03 milliseconds.

Q: QuestionWhat is the difference between this monitor and the other monitor that looks identical but $200 cheaper

Asked 6 months ago by Raymond.

• A:Answer The other model doesn't have DisplayPort 2.1 or Dolby Vision.

  Answered 6 months ago by Anonymous

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Q: QuestionCan the Neo Proximity Sensor be disabled.

Asked 6 months ago by Andrew.

• A:Answer The Neo Proximity Sensor on the ASUS PG27UCDM can be disabled through the monitor’s on-screen display (OSD) settings.

  Answered 6 months ago by ASUS Answers

  
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Q: QuestionI want to ask if the monitor supports 240Hz at 2K, Full HD, and lower resolutions.

Asked 7 months ago by Rollyn.

• A:Answer Yes, the monitor's refresh rate applies to all resolutions.

  Answered 6 months ago by Anonymous

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Q: QuestionDoes the HDMI port support ARC?

Asked 1 week ago by JhoyA.

• A:Answer No, this monitor does not have an ARC (Audio Return Channel) enabled HDMI port. The two HDMI 2.1 ports are primarily for high-bandwidth video signals, and lacks the specific ARC feature that allows audio to be sent back to a soundbar or receiver via the same HDMI cable.

  Answered 1 week ago by ASUS Answers

  
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Q: QuestionDoes the usb-c (DP Alt) also support DP 2.1?

Asked 1 month ago by UsedCamera.

• A:Answer The ASUS PG27UCDM has one DisplayPort 2.1 input with UHBR20 support. The USB-C port supports DisplayPort Alt Mode but does not support DisplayPort 2.1.

  Answered 1 month ago by ASUS Answers

  
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Q: QuestionWhat is the PPI for the monitor. On ASUS’s website it shows 166 PIXELS PER INCH? This listing shows only 160

Asked 2 months ago by Jota.

• A:Answer The correct PPI (pixels per inch) for the ASUS PG27UCDM Gaming Monitor is 166. This is based on its 26.5-inch viewable QD-OLED panel with a 3840 × 2160 (4K) resolution.

  Answered 2 months ago by ASUS Answers

  
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Q: QuestionHow many inches is the tip of the bottom of the screen to the ground?

Asked 2 months ago by AAjani.

• A:Answer The minimum distance from the bottom of this monitor's screen to the desk surface is approximately 4.5 inches, and the maximum is approximately 8.8 inches.

  Answered 1 month ago by ASUS Answers

  
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Q: QuestionIs the screen coating glossy or matte?

Asked 3 months ago by Anonymous.

• A:Answer The ASUS PG27UCDM has a semi-glossy screen coating, commonly used with QD-OLED panels.

  Answered 3 months ago by ASUS Answers

  
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Q: QuestionWhat happens if my monitor showed up scratched don’t think it’s dirt

Asked 6 months ago by Juice.

• A:Answer Try cleaning it with some distilled water on a microfiber cloth. If it cannot be cleaned, return it.

  Answered 5 months ago by Anonymous

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