Questions & Answers

Q: QuestionDot they have an option for a 120hz for the anime matrix model?

Asked 5 years ago by Tmanwolf12.

• A:Answer I seen the list of the norm model and the matrix. Not worth 300 buck or more just for a fancy animation and less hz.

  Answered 5 years ago by Randy

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Q: QuestionCan bestbuy.com please offer a method of emailing/notifying when a product is available for products that are expected to be coming soon or back in stock soon?

Asked 5 years ago by Spencer.

• A:Answer Preorder is available now

  Answered 5 years ago by Insider

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Q: QuestionWill Asus be the only ones using Ryzen 4000 series mobile CPUs or will we be seeing MSI, Lenovo, HP....etc?

Asked 5 years ago by LaptopKid.

• A:Answer You will only see the 4000HS(35W) models from Asus as they have acquired its right this year. You will see more Laptops from other manufacturers later this year with 4000U (15W) and 4000H(45W) models from other manufacturers later this year. There is also a Dell G5 SE coming out...

  Answered 5 years ago by ClashBasher

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Q: QuestionWhen will I be able to pre-order it?

Asked 5 years ago by Xm45.

• A:Answer I’m tryna figure that out. Someone said April 3rd but that’s today and nothing has happened

  Answered 5 years ago by HBTL

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Q: QuestionWill the WQHD (2560x1440) model bel available as well? In black?

Asked 5 years ago by Carlos.

Q: QuestionWhat is the screen nits for this one?

Asked 5 years ago by logistic.

• A:Answer Based on reviews that popped up today, average brightness seems to be around 323 nits.

  Answered 5 years ago by MacrosTheBlack

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Q: QuestionWhen will it be available? Is this the 120Hz Panel? Do we know the panel’s response time?

Asked 5 years ago by DDello.

Q: QuestionWhat is the best way to connect this laptop to a 144hz monitor? I am currently using a "display port - usb c" cable, plugged in on the left side of the laptop

Asked 4 years ago by Anonymous.

• A:Answer You can use either the HDMI 2.0b or the USB 3.2 Gen 2 Type-C to DisplayPort.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionAre there any hard cover cases that could fit this (at least the top half of the laptop)? I want to decorate the cover but don’t want to put anything directly on the laptop if I can help it.

Asked 4 years ago by firstly1020.

• A:Answer A hardcase is available from third-party, please check with BestBuy directly for availability.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionDoes both USB type C ports allow you to connect portable monitors to it to create a triple monitor set up?

Asked 4 years ago by Kevin.

• A:Answer No. Only the left one. You may be able to find a dongle with two independent HDMI ports on it and connect to the left type-c.

  Answered 4 years ago by Haosen

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Q: QuestionAs per the new updated warranty terms from ASUS notebooks(UPDATED NOV 2020) international warranty is applicable.please refer to the screenshots attatched. Can you please confirm this?

Asked 4 years ago by joji.

• A:Answer Why is ASUS answering to every question by customers regarding warranty that it's not available? Why is it not available? It should be available as per the official website.

  Answered 4 years ago by joji

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Q: QuestionHello In this model what’s the size of memory cache??.. Is this 4mb Or 8mb??

Asked 4 years ago by Sibi.

• A:Answer The CPU has 8MB of L3 cache. https://www.amd.com/en/products/apu/amd-ryzen-9-4900hs

  Answered 2 years ago by ASUS Answers

  
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Q: QuestionDoes this laptop have a USB-C port? I have a monitor with a USB-C Connector cable, will I be able to use it / charge my laptop with this monitor?

Asked 5 years ago by Hobbes.

• A:Answer Yes it does, and it has two of them. I use it for my phone charging and wireless headphones.

  Answered 5 years ago by DCrunnerVerified Purchase

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Q: QuestionIs there a way to get this one with a QWERTZ-Keyboard (german layout)?

Asked 5 years ago by fawo.

• A:Answer You can just change it in software.

  Answered 5 years ago by User

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Q: QuestionHow much will this laptop cost on Black Friday?

Asked 5 years ago by tiziano.

• A:Answer For promotions regarding Black Friday sales, please contact BestBuy for details.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionI can return?

Asked 5 years ago by DV.

• A:Answer Please review Best Buy's return policy. https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhen will the eclipse grey version of this be available ? And would it be available for the same price ?

Asked 5 years ago by Dasher.

• A:Answer Please check with BestBuy for details regarding product availability in eclipse grey color.

  Answered 5 years ago by ASUS Answers

  
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Q: Questionmy laptop's fans were pretty quiet even on turbo mode and now it just randomly started whirring?

Asked 5 years ago by addy.

• A:Answer How weird. Take to Geek Squad to check.

  Answered 5 years ago by HorrorFilmsVerified Purchase

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Q: QuestionThe Specs state that the laptop has a 3rd Gen Ryzen 9. Does that mean this model doesn't have the Ryzen 9 4900?

Asked 5 years ago by Bent.

• A:Answer This model has a 3rd Gen Ryzen mobile CPU, the 4900HS.

  Answered 5 years ago by ASUS Answers

  
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