Questions & Answers

Q: QuestionDoes this model have a thunderbolt port?

Asked 6 years ago by Vinny.

• A:Answer Yes it has TB3, port is on right side

  Answered 6 years ago by Ivan

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Q: Questionwhat is the warranty promise if i dont buy the geek squad protection?

Asked 6 years ago by Anthony.

• A:Answer It comes with a year warranty.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionAccording to Asus official answers, does this laptop have non RTX-2070 Max-Q graphics means it has regular RTX 2070 with 115W? Thanks.

Asked 6 years ago by AsunoJohn.

• A:Answer It is the RTX 2070 Max Q but it is the 90w version.

  Answered 6 years ago by TheGuyYouMightKnow

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Q: Questiondoes this have per rgb lighting or just solid different colors.

Asked 6 years ago by snackdizzle.

• A:Answer Prism black/grey only have solid colours, brushed black has per key RGB

  Answered 6 years ago by NickName

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Q: QuestionIs this Computer has Thundebolt?

Asked 6 years ago by Rdolph.

• A:Answer Yes, this model comes with a thunderbolt 3 port.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionI need to replace this charger and although I think I found it on the ASUS website there is no option to purchase. Failed charger is model ADP-230GB B

Asked 6 months ago by DrE.

Q: QuestionWhy cant I receive it in Point Arena, CA? I'm getting this unavailable for shipping message.

Asked 4 years ago by Gabriel.

Q: QuestionDoes this laptop support XMP?

Asked 4 years ago by Santiago.

Q: QuestionHello, I have been looking at this laptop for a while, although it seems to never be back in stock. Does anyone have an idea on when it will be restocked? Thank you!

Asked 5 years ago by Chairmag.

• A:Answer For product availability, please contact BestBuy directly at: 1-888-237-8289 for details.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhy does my games become so laggy whenever I unplug this laptop from the the charger. When I’m connected to Charger the gameplay is very smooth but when I take it off the charger the FPS drops terribly. Is there anyway to fix this I tried many options.

Asked 5 years ago by Tsmith.

• A:Answer Please reach out to our support team here: https://www.asus.com/support/callus

  Answered 5 years ago by ASUS Answers

  
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Q: Questionis it recommended to swap the liquid metal? im hitting up to 97 degrees on the cpu

Asked 5 years ago by carlangaz007.

• A:Answer It is not recommended as this would void your warranty. The best I can advise would be to use a cooling pad to improve the airflow of your unit.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionHi, just about to buy a gaming headset mainly the oculus quest 2. I’m just wondering it it’s VR compatible as meaning it it won’t immediately kill it self when plugged into a USB-C cable.

Asked 5 years ago by Somedudeontheinternet.

• A:Answer It will not kill your headset.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhy is half of my ram inaccessible? When i’m gaming, in armoury crate it says i have 16 gb of ram but only uses 8 gb of ram max.

Asked 5 years ago by Santiago.

• A:Answer The RAM utilization is dynamic, meaning, it will access and use the full RAM capacity if needed by the laptop.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionThis laptop is international warranty?

Asked 5 years ago by Anonymous.

• A:Answer The laptop comes with a local warranty.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs the panel on this laptop G-Sync compatible?

Asked 5 years ago by Hunter.

• A:Answer No, this model does not support G-Sync.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionSome website state that this laptop can be upgraded to a maximum of 24 GB of ram, and other websites states the opposite that it can go up to 48 GB of ram. I don't care about duel channeling i just want to know how much ram can I add to this SODDIM slot?

Asked 5 years ago by karim.

• A:Answer The laptop will support a total of 48GB RAM.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionOkay, I want to upgrade the SSD for this laptop. But I don't know if the one I chose will fit. I found this Western Digital SN850 Heatsink SSD, for the width it is 0.92", Length: 3.15" and for the height: 0.35". I don't know if this will work.

Asked 5 years ago by JC.

• A:Answer According to the dimension you provided for the Western Digital SSD, it will fit on the M.2 slot.

  Answered 5 years ago by ASUS Answers

  
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Q: Questioncan you ship it to India?

Asked 5 years ago by Adi.

• A:Answer For shipping information, please contact BestBuy directly for details.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhat is the fps i can get on minecraft with a low end shaders and then like 8 render distance and the rest is al like med-low settings what fps can i get? and whta can i get without the shaders?

Asked 5 years ago by Pluto90.