Questions & Answers

Q: Questionhi I am from Egypt how can I buy this and ships to Egypt?

Asked 5 years ago by Mony.

• A:Answer BestBuy doesn't ship products internationally, or outside the US.

  Answered 5 years ago by ASUS Answers

  
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Q: Questionis this used or new one?

Asked 5 years ago by Customer.

• A:Answer New

  Answered 5 years ago by MOTOWNGIANT

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Q: QuestionDoes this laptop come with dynamic boost?

Asked 5 years ago by p1ckle.

• A:Answer Yes, it does come with Dynamic boost. Max-Q Dynamic Boost that was first released during Notebook RTX 20-series SUPER GPU launch to maximize gaming performance by dynamically shifting power from CPU to GPU.

  Answered 2 years ago by ASUS Answers

  
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Q: QuestionDoes the GPU on this come with Nvidia Max-Q Dynamic Boost?

Asked 5 years ago by Deji.

• A:Answer Yes, it does come with Dynamic boost. Max-Q Dynamic Boost that was first released during Notebook RTX 20-series SUPER GPU launch to maximize gaming performance by dynamically shifting power from CPU to GPU.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs the 1TB SSD an M.2 NVME?

Asked 5 years ago by Victor.

• A:Answer Yes, this model comes with a 1 TB M2 2280 NVMe(F) SSD.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionThe laptop have webcam?

Asked 5 years ago by Aaron.

• A:Answer No, it does not come with a webcam.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhich is the best way to upgrade the RAM to 24gb? (8gb (soldered) x 8gb x 8gb) or (8gb (soldered) x 8gb x 16gb) or do I take out the 8gb and run it as (8gb (soldered) x 16gb) I see so many people asking but no specific answers on doing this the best way

Asked 5 years ago by Stummin67.

• A:Answer 8GB is soldered. The maximum system capacity is 24GB, 8GB soldered + 16GB expandable.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs this product have ips pannel display with 100%srgb

Asked 5 years ago by Ajin.

• A:Answer Yes! 240hz display have 100%sRGB

  Answered 5 years ago by TheRat

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Q: QuestionCan you please confirm that it has the thunderbolt 3 port and the type- C charge feature available on the specific model . I am going to ship it to India so please confirm to the earliest and provide accurate information .

Asked 5 years ago by Anonymous.

• A:Answer This model supports those features. Please be advised that this board will not have warranty coverage in India, the warranty is local to the United States only.

  Answered 5 years ago by ASUS Answers

  
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Q: Questionthis a 32-bit or 64-bit version of Windows

Asked 5 years ago by Jose.

• A:Answer 32-bit only supports 4gb ram max.. easiest way to know if its 64bit.. if ram is above that, its 64bit..

  Answered 5 years ago by MelMan

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Q: QuestionDoes this laptop have a TPM chip?

Asked 5 years ago by Orlan.

• A:Answer Yes it has TPM 2.0. Which may are may not be a chip. it could be a firmware based, or CPU based. however if u go to control panel and device settings in the sublist security devices or security( or something similar) you will see TPM 2.0 AKA Trusted Platform Module. and it has secure boot obviously. so yes u will run win 11 if u want to, when ever that officially released etc.

  Answered 4 years ago by CloakedAlpha

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Q: QuestionHow can I get this laptop with one 16g ram in one memory slot? so I can buy another 16g and add to another memory slot. Because I need more ram for video editing.

Asked 5 years ago by Charles.

• A:Answer not possible fast as I know.. 8gb are soldered..

  Answered 5 years ago by MelMan

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Q: QuestionShould I go for closed box or open box geek squad certified? Cause I've been seeing several reviews of quality control problems that are plagued in brand new units.

Asked 5 years ago by Garyxsan.

• A:Answer I have had no issue with the brand new one I bought, I love the machine. GEEK Squad certified is not a bad option as it is certified through geek squad and is pretty much brand new, has just been opened. Although you wouldn’t be saving that much money on certified products, I do recommend buying the geek squad protection though! Because for laptops it’s full accidental protection so literally whatever happens to it, it’ll be replaced or fixed with a new one or what ever is comparable at the time

  Answered 5 years ago by Great

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Q: QuestionIs there an integrated microphone array?

Asked 5 years ago by Ml0lrus.

• A:Answer Yes, this model comes with 2 speakers with Smart AMP technology Array Microphone.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionCan I pay the Geek Squad to add a CD player to this laptop? Also, can I disable the trackpad?

Asked 5 years ago by Johnalee.

• A:Answer Get an external optical drive, no one can install one. Yes you can disable the trackpad

  Answered 5 years ago by LTDANUSMC

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Q: QuestionI predominately run Lightroom Classic on this laptop, I did a TON of research on which one to get an ultimately landed on this one. Why every time I run lightroom do the fans come on to cool down the unit? It is all I'm running.

Asked 5 years ago by Lightroom.

• A:Answer It's normal for the fans to ramp up when the computer is performing heavy tasks like video or photo editing. If you have concerns about the thermal performance of your unit, please reach out to me at [email protected] and include case #N200928026 in your email for reference.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes it comes with a slot for a Hard drive or you can only use SSD, like can I add a hard drive to it and also have the ssd?

Asked 5 years ago by Harddrive.

• A:Answer You can plug in an external HDD with USB A.

  Answered 5 years ago by GarySan

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Q: QuestionIs it 100%srgb or 72%ntsc on the 144hz screen? I am afraid it is a 45%ntsc 144hz screen, you can find an obvious color difference between 45%ntsc and mobile phone taht alway close to 100%srgb or 72%ntsc

Asked 5 years ago by azjack123.

Q: Questiondoes the usb C port connect straight the the gpu because i was think of picking a vr head set?

Asked 5 years ago by linus.

• A:Answer I bought this laptop strictly for playing my Oculus Quest 2 VR. I link using type C port. The graphics are flawless.

  Answered 4 years ago by LilKitten38Verified Purchase

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