“We have Starlink and Gen 2 router has failed. We had originally bought an AX3000 for our caravan, so thought we'd use it in the house until replacement comes from Starlink. We have attached it to our Starlink dish but we have no internet or intermittent.”
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If you are not getting an internet access or connection, please check the router's settings, ensure it matches the security credentials from the Starlink network. Additionally, check if the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Furthermore, we recommend updating the router's firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax58u/helpdesk_bios?model2Name=RT-AX58U .
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