“We purchased this laptop as open box. Our current issue is that there’s a lag using edge as internet browser. We downloaded Chrome and took an online test and began to freeze. Have not downloaded major things except Chrome. Is this a defect from factory?”
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I downloaded chrome and i havent had an issue. Check your connection to the internet then of that doesnt work do a factory reset
Sorry, there was a problem. Please try again later.If possible, borrow a friend's PC with similar specs and perform the same tests under the same conditions. Be sure that you are not running other programs or downloading/uploading other material at the same time, Look at the CPU, HDD, and Ethernet activity in Task Manager. If you get substantially better results on your friend's computer, it points to a problem with the Asus. If you can't get a similar machine to test and compare with, test the Asus in different environments, again without running other programs.
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