“Laptop was charged working fine, the next morning i am getting a power system issue error, but the laptop does not appear to be charging to clear it. This is brand new as I bought a few days ago. why am I already having power issues, and what’s the fix”
Answer This Question
1-1 of 1 Answer
If you are getting a power related issue, check if the AC adapter is properly connected from the laptop to a working power source. Try to connefct it to another power source. If the problem persist, try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings allowing the unit to power on and boot up successfully without errors. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Sorry, there was a problem. Please try again later.