A:AnswerWe do understand your disappointment and the inconvenience this may have caused if we didn't meet your expectations. On the contrary, lots of satisfied customers, having positive experience using our product, will agree that ASUS products stands out as a top choice for those seeking a high-quality products with future-proofing capabilities. Should you need further assistance with ASUS products, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat
with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
A:AnswerIt's easy to access the SSD port, so you can install an aftermarket 2TB SSD module. Will take less than 5 min. But a 2TB SSD version of the laptop is not available as a stock item.