Questions & Answers

Q: QuestionIs this digital photo frame Bluetooth enabled?

• A:Answer Yes, this digital photo frame is Bluetooth enabled.

Q: QuestionDoes this digital photo frame have built-in storage?

• A:Answer No, the built-in storage is 0 gigabytes. You'll need to use the Aura app to share photos and videos.

Q: QuestionHow do I set up this digital photo frame?

• A:Answer The frame is simple to set up, and the free Aura app allows you to add unlimited photos and videos.

Q: QuestionWhat is the resolution of the digital photo frame's display?

• A:Answer The frame resolution is 1600x1200.

Q: QuestionWhat is the screen size of this Aura frame?

• A:Answer The screen size is 11.8 inches.

Q: QuestionWhat kind of wireless connectivity does the Aura Aspen frame offer?

• A:Answer The frame has both Wi-Fi (2.4 or 5 GHz) and Bluetooth connectivity.

Q: QuestionDoes the Aura Aspen frame support Wi-Fi?

• A:Answer Yes, the Aura Aspen frame supports Wi-Fi (2.4 or 5 GHz broadcast-capable router).

Q: QuestionCan I set up the Aura frame before giving it as a gift?

• A:Answer Yes, you can set up the frame before it's opened, making it perfect for gifting. You can add unlimited photos and videos anytime with the free Aura app.

Q: QuestionHow much built-in storage does the Aura Aspen frame have?

• A:Answer The Aura Aspen frame has 0 gigabytes of built-in storage.

Q: QuestionWhat operating systems are compatible with the Aura frame?

• A:Answer The Aura frame is compatible with Android operating systems.

Q: QuestionIs this photo frame compatible with memory cards?

• A:Answer No, there is no memory card compatibility for this frame.

Q: QuestionCan I use this frame without a wifi connection?

Asked 5 months ago by JB0911.

• A:Answer No. The frame must be connected to WIFI.

  Answered 3 months ago by Anonymous

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Q: QuestionCan I update the photos remotely? For example, while I'm on vacation, I'd like to surprise my parents by sending photos of my vacation to the Aura frame in their house.

Asked 1 week ago by Austin.

Q: QuestionCan it show videos with sound?

Asked 3 months ago by Ish.

• A:Answer Small videos do play but I can not verify if sound is included. So the question still remains open

  Answered 3 months ago by NormanNVerified Purchase

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Q: QuestionDoes it have to be plugged in to show pictures

Asked 5 months ago by Anonymous.

• A:Answer Yes. The Aspen frame requires both power and WIFI.

  Answered 3 months ago by Anonymous

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Q: QuestionWhat is the photo size without the mat?

Asked 5 months ago by NewGrandparent.

Q: QuestionIs it cordless

Asked 6 months ago by Anonymous.

• A:Answer No. The Aspen frame is not cordless and needs to be plugged in and connected to WIFI.

  Answered 3 months ago by Anonymous

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Q: QuestionCan you mount this to the wall like the 15 inch?

Asked 7 months ago by Bobbi.

• A:Answer No. The Aspen digital frame is not designed to be mounted to the wall.

  Answered 3 months ago by Anonymous

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