“Can you set this up for the first time remotely? Can I ship this directly to my parents in another state and then connect to it via the app or do I need to set it up in-person first?”
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It's not possible to set the WiFi for a frame unless you have the frame in your possession. Instead, we suggest setting the frame up a 'gift' which allows you to add your parents WiFi network to the frame ahead of time. Upon receiving the frame all they'll need to do is plug it in! If you need more assistance please contact Aura's customer support team directly. Thanks!
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