“Just unboxed and connected. When I take the right one out and place it in my ear, nothing. I tried doing the factory reset that and it still isn’t working. It shows both on the battery life but acts like the right is still in the case.”

1-4 of 4 Answers

• This happened to me I returned and traded them for another set

  Answered by SammyL 5 months ago

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• U have to have them both in ur ear in order to pair for the first time. And press the center button in the case

  Answered by KristenW 1 year ago

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• It’s just a terribly designed product. Been having charging issues since the powerbeat pros.

  Answered by BestBuyFan69 1 year ago

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• Sometimes you have to put them back on the case so they can reset

  Answered by AlbertoA 1 year ago

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