Questions & Answers

Q: QuestionWill these pair up wit a Samsung Galaxy

Asked 4 years ago by jojo.

• A:Answer You can use the Beats app for Android to pair your devices and update firmware. Download the Beats app from the Google Play store, then use it to pair your Beats products with your Android device. After you pair your Beats, you can view and adjust settings in the app.

  Answered 4 years ago by Beats by Dr. Dre ?

  
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Q: QuestionWhen will this be back in stock

Asked 4 years ago by Miller.

• A:Answer Today

  Answered 3 years ago by Lawdog

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Q: QuestionI got the beats in all black but the icon is white/grey is it supposed to be like that? Because I’ve seen YouTube videos on the same color way and the icon is black

Asked 4 years ago by Mark.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black

• A:Answer Certain artists have been commissioned to design their own Powerbeats look. While it may not seem like a significant change, I believe you are referring to a color scheme designed by one these collaborations.

  Answered 4 years ago by FroPro

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Q: QuestionI got the the beats in all black and they came to me in that color but the icon is kind of grey instead.Is that how it’s supposed to be, because I’ve seen YouTube videos on it and the color is completely black?

Asked 4 years ago by Mark.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black

• A:Answer I ordered the beats and knew the color they be. I have the moss colored beats and they work great. I would love to have another black pair sent to me at no cost though.

  Answered 4 years ago by TuggieVerified Purchase

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Q: QuestionAre these compatible with Samsung phones?

Asked 4 years ago by Samsung10.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black

• A:Answer Yes, You can use the Beats app for Android to pair your devices and update firmware. Download the Beats app from the Google Play store, then use it to pair your Beats products with your Android device. After you pair your Beats, you can view and adjust settings in the app.

  Answered 4 years ago by Beats by Dr. Dre ?

  
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Q: QuestionWhat kind of warranty do they come with?

Asked 4 years ago by AudioMan.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black

• A:Answer The only one that I read, 30 days return since you bought it in the store and an year of manufacture warranty.

  Answered 4 years ago by IamTheNumber4

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Q: Questionare they android compatible?

Asked 4 years ago by steve.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black

• A:Answer Yes

  Answered 4 years ago by Yoyo

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Q: QuestionAre they sold out?

Asked 5 years ago by LeGrand.

• A:Answer Nope

  Answered 3 years ago by Lawdog

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Q: QuestionDoes these pair with a Samsung phone?

Asked 5 years ago by Anonymous.

• A:Answer Yes they do

  Answered 4 years ago by AwesomeVerified Purchase

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Q: QuestionI work with an MRI scanner. A huge magnet basically. Do these headphones have any magnet in them? I don’t want to break them while I wear them for work.

Asked 5 years ago by Mriiiiiigeek.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black

• A:Answer Yes they do have a magnet in each earbud.

  Answered 4 years ago by Yoyo

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Q: QuestionAre these good for running/working out?

Asked 5 years ago by AlexP1990.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black

• A:Answer Yes best ever

  Answered 5 years ago by ElChuloVerified Purchase

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Q: QuestionDo you have earphones with volume adjustment for each ear, so that I can increase the volume on one ear which I have hearing loss in?

Asked 5 years ago by Lucydog.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black

• A:Answer You can adjust the volume on both earpiece separately or you can adjust it from just one. There is a volume button on both earpiece

  Answered 4 years ago by Beats

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Q: QuestionIf I buy these for a Christmas gift today what is the time frame for returning?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Moss

• A:Answer One month

  Answered 3 years ago by Lamalvina

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Q: Questionwhat is the difference between the geek squad and the probeats totally wireless??

Asked 5 years ago by carolina.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black

• A:Answer I was told Best Buy doesn't offer extended warranty on beats. Only manufacturer warranty. Hope that helps.

  Answered 3 years ago by Workingman

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Q: QuestionCan you use these on Zoom (for a microphone as well as a speaker)?

Asked 5 years ago by Casey.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Moss

• A:Answer Yes, I use them for zoom all the time via computer, phone and iPad.

  Answered 5 years ago by Mdlax

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Q: QuestionI got these 3 days ago and every time I use them (mostly while working out or running) they frequently pause my songs and audiobooks and I can't figure out why. I don't think I'm bumping the pause button on the side.

Asked 5 years ago by Anonymous.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Moss

• A:Answer If they sense in any way that they are not touching your ears fully they will pause videos and music...if i lightly lift an earbud just to reposition or itch they pause.

  Answered 3 years ago by SoundFreak

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Q: Questionon a scale of 1 to 10 for loudness and clarity is what im looking for when riding my very loud harley and also i dont want the to fly off at 75mph

Asked 5 years ago by smokinfeathers.

• A:Answer It’s pretty loud with both in

  Answered 5 years ago by Lovely

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Q: QuestionWill these auto connect to multiple bluetooth devices which may be used in the moment, or will they require manual connection each time you switch devices?

Asked 5 years ago by Q.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black

• A:Answer If your switching to a new device, YES you will have to.

  Answered 5 years ago by HAMMERVerified Purchase

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Q: QuestionDo they have scratches/visible/non-visible damage ? Is it possible to inspect before cheking ? What is the return policy and duration ?

Asked 5 years ago by Shan.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Ivory

• A:Answer No scratches, no damage, same return policy as all other electronic products.

  Answered 3 years ago by Zubaid

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