“I just bought these for my daughter and they won’t charge. What is wrong?”
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Before you buy - If you're having any doubts or concerns, your best bet is to reach out to the retailer or seller. Ask about their return policy, what accessories are included, and whether or not they are new - used - refurbished - or authentic Beats. Included accessories for refurbished product may vary. +++++ Sometimes a product update or reset can help. To update your Beats product, please use the Beats Updater to get the latest firmware: http://your.beatsbydre.com/#/download?locale=en-US Please review this resource to reset your Beats Solo 3 Wireless Headphones: https://www.beatsbydre.com/support/how-to/beats-reset-headphones Please review this resource to troubleshoot sound: https://www.beatsbydre.com/support/how-to/sound-troubleshooting-headphones +++++++ You can also see if the store has a return policy. Beats and Apple offer a limited one-year manufacturers warranty. Other retailers may offer their own separate warranties or protection plans (check with the individual retailers for their terms and details). Please visit our Service and Warranty page for information on Apple and Beats products: https://www.beatsbydre.com/support/service-warranty
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