Questions & Answers

Q: QuestionWhat does not true wireless mean?

Asked 1 year ago by Gramsand.

• A:Answer They are wireless, but you have the option to use them with a cord. They provide a cord you can plug into your phone. It’s just a personal preference.

  Answered 1 year ago by Christian

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Q: QuestionDoes this headset have a lightning port or a usb-c port?

Asked 2 years ago by Isaac.

• A:Answer USB-c

  Answered 2 years ago by Brad

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Q: QuestionMy husband just opened his Christmas gift! No accessories (charger cables or warranty card)! I’m highly upset!

Asked 1 year ago by Blondienotary.

This question was asked about the related product: Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Navy

• A:Answer Hi fellow costumer, The Beats Studio Pro should come with a USB-C to USB-C cable, among other things, as stated in the product's guide, this isn't typical, and you might want to check with the seller. I hope you get your accessories!

  Answered 1 year ago by FernandoR

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Q: QuestionAre these comfortable while wearing glasses?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Sandstone

• A:Answer For me, the are very uncomfortable with my glasses arms under the cans. I prop the arms over the outside of the pad and that solves it for me.

  Answered 1 year ago by Benny

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Q: QuestionAre they Sweat Proof?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Sandstone

• A:Answer Buy some ear pad covers online to protect against sweat and elements. Very cheap.

  Answered 1 year ago by JPena

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Q: QuestionWith the protection plan is there any coverage for a last item ?

Asked 1 year ago by Jeffk.

• A:Answer Hi Jeffk, Well it generally covers damage but not loss. However, with the Beats Studio Pro, there's a 'Find My' feature that can help you locate your lost headphones based on their last known connected location, which is pretty neat. I hope this helps!

  Answered 1 year ago by FernandoR

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Q: QuestionDo they have spatial audio?

Asked 1 year ago by Saint.

• A:Answer Hey Saint, Short answer yes, the Beats Studio Pro definitely has it. They come with personalized spatial audio with dynamic head tracking, giving you that theater like surround sound experience. So if you're watching a movie or playing a game, the sound will be super immersive, like you're surrounded by 64 speakers lol. I hope this helps!

  Answered 1 year ago by FernandoR

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Q: QuestionI have a Sony X90L tv. If I use these with Bluetooth can others in the room listen with the tv speakers at the same time?

Asked 1 year ago by RONC.

• A:Answer Hi fellow costumer, Typically, when you connect a Bluetooth device like headphones to a TV, it's a one 2 one connection. This means you probably can't have the TV speakers and the headphones playing audio simultaneously. It's a bummer, I know, but that's how Bluetooth usually rolls. However, some TVs might have a setting that allows both, so it's worth digging into your TV’s manual or settings. I hope this makes sense!

  Answered 1 year ago by FernandoR

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Q: Questionwhy are the rose gold beats $130 and the sandstone is $170? Arent they both the same beats??

Asked 2 years ago by mommatex4.

This question was asked about the related product: Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Sandstone

• A:Answer Hi fellow costumer, Well, prices can vary based on color, supply, demand, or even promotions. It's weird but true. A chat with Best Buy or a peek at their website might explain why there’s a price difference. I hope this info helps!

  Answered 1 year ago by FernandoRVerified Purchase

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Q: QuestionI had the AirPods max but returned them since they had no bass, I got the AirPods pro 2 and they have good bass.. better than the max in my opinion.. I’m considering these, is it worth the upgrade?

Asked 1 year ago by JuxnJ.

This question was asked about the related product: Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Sandstone

• A:Answer Hey Just, If you're chasing that bass and weren't satisfied with the AirPods Max, the Beats Studio Pro might just tickle your fancy. They're engineered for a rich and immersive sound, and they've got a custom acoustic platform that's been re tuned to deliver that punchy bass Beats is known for. Plus, they boast an improvement in audio fidelity of up to 80% compared to their predecessors, the Beats Studio Wireless. So, if bass is what you're after, these could be worth considering,. I love them. I hope this helps and you get yours!

  Answered 1 year ago by FernandoRVerified Purchase

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Q: QuestionDo these work with Xbox-series X ?

Asked 1 year ago by Soda.

• A:Answer Yes but you cant talk to people in party

  Answered 1 year ago by KingstonJ

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Q: QuestionAre these compatible with android flip phone

Asked 1 year ago by Mike.

• A:Answer Hi Mike, They should work with any Bluetooth enabled device, including Android flip phones and Samsung phones. I hope this helps!

  Answered 1 year ago by FernandoR

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Q: QuestionI recently snapped the part of my headphones that connects the headband to the earphones. The headphones still work but I was just wondering can that lady be fixed and if so do you guys do repairs at BestBuy?

Asked 1 year ago by Rooba.

• A:Answer Same here. Had less than 60 days. BB employee said they were much better product prior to the Apple acquisition (used to metal, now plastic). Now have to pay $29 to repair/replace! Should be a class action! Check TikTok to see so many experiencing same issue!!!

  Answered 10 months ago by illwillVerified Purchase

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Q: QuestionWhy isn’t headphones automatically connecting/pairing when I turn them on nor are they showing up in the find my app? This is my second pair that is experiencing this issue, exchanged the first pair thinking it was a glitch.

Asked 1 year ago by Anonymous.

This question was asked about the related product: Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Sandstone

• A:Answer Hi fellow BB costumer, Regarding the automatic connection issue with the Beats Studio Pro, it seems that while the Beats Studio Pro does not feature the W1 chip like the Beats Studio 3, it does have some form of automatic switching between devices. However, it's not as seamless as with AirPods, and some users have reported having to manually select the Studio Pro each time they switch between devices like the iPhone and iPad. This might be due to the devices needing to run on compatible operating systems, but even then, the auto switching may not be as reliable. I hope this info helps!

  Answered 1 year ago by FernandoRVerified Purchase

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Q: QuestionReceived these for Xmas -why won’t they audio share width my Apple pro ear buds on either my Apple I phone 14 pro or my Apple TV 4K newest version? I can pair two sets of ear buds so why won’t these Beats Studio pro audio share?

Asked 1 year ago by BruceT.

This question was asked about the related product: Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Sandstone

• A:Answer These don’t have an Apple M1 chip so they will not work with Apple audio share. If that is important, you need Beats Studio 3 or Apple max headphones.

  Answered 1 year ago by Anonymous

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Q: QuestionAre the beat head phones the same as Dr Dre had phones? If not what is the difference

Asked 1 year ago by Anonymous.

• A:Answer Hey there fellow costumer, Well, Beats is actually a brand co-founded by Dr. Dre, so when you get Beats, it's part of that legacy. The difference is mostly in models and features, not the brand itself. I hope this helps to clear your thoughts!

  Answered 1 year ago by FernandoR

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Q: QuestionAre they latex free? (ear piece)

Asked 1 year ago by AM.

This question was asked about the related product: Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Navy

• A:Answer As far as I can tell there is no latex on this. Some some hard, but soft plastic.

  Answered 1 year ago by JPena

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Q: Questionare these sweat proof/water resistant?

Asked 2 years ago by t.

• A:Answer Yes in the gym everyday with them

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat materials are these made of? Do these contain any rubber or rubber accelerators or latex derivatives?

Asked 1 year ago by Allergies.

• A:Answer Hi fellow costumer, From what I know, these headphones are made of a mix of plastic, metal, and synthetic leather. For those with allergies, it's important to check the specific materials used, especially concerning rubber or latex, which can be common allergens. Beats or Apple's official website might have more detailed info, or you could reach out to their customer support to be sure. I hope this helps!

  Answered 1 year ago by FernandoR

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