“We've had a Bebird for a while now, but it quit on us the other day, so we just went out and bought a new one. We charged it and all and turned it on, but it won't connect with my or my wife's phone. It doesn't even show up in the list of wifi connections”
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Try to remove the app and then reinstall the app. If that doesn't work, power off the phone and the device then turn them back on. Turn off Bluetooth and then turn it back on....try to pair again.
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