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Hi Cheryl, thank you for reaching out. It sounds like there may be a charging error with your device. We’d be happy to look into this further and provide you with the necessary steps to resolve it. To help us assist you quickly, please contact us through email at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022.
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