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That can be caused by overfilling the steamer with food & not spreading the food out evenly, there by, smothering the steam & causing the steamer the food is done before it has actually been 2o minutes. Also check your timer knob for internal damage like a piece of chipped plastic or metal spring that could have gotten knocked out of place that is not allowing the knob to remain in timer position that you set it to. Hope these checkpoints help.
Sorry, there was a problem. Please try again later.Hello, Sorry to hear that you have difficulty with our product. Kindly contact us and we’ll be happy to help. Either call us toll-free at 1 866-832.4843 or email us at [email protected]. Have a great day. The BELLA team.
Sorry, there was a problem. Please try again later.Never had that issue, sorry about that
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