Questions & Answers

Q: QuestionIs this cord compatible with the Jitterbug Smart 3 phone?

Asked 5 months ago by Jitterbug.

Q: QuestionI’ve had my iPhone 17 charging through the C port. However, as soon as I start charging another device through the Usb A port (Apple TV remote), the iPhone stops charging. It does not charge 2 devices simultaneously! Frustrating!

Asked 6 months ago by User88.

• A:Answer Exactly the same issue as mine. This sucks

  Answered 5 months ago by ChristopherVerified Purchase

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Q: QuestionIs this the adaptor i need for the iphone 17 air

Asked 6 months ago by Neesey.

• A:Answer If it’s USB-C to USB-C

  Answered 5 months ago by JIGGAVerified Purchase

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Q: QuestionDoes the wall charger part with with other USB c cables or does it only work with the one that comes with it?

Asked 6 months ago by Sol.

• A:Answer Yes it’ll work with other cables

  Answered 5 months ago by zachVerified Purchase

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Q: QuestioniPhone 17 charger

Asked 6 months ago by Anonymous.

• A:Answer I'm not sure but it can charge faster a Samsung galaxy s24 ultra. I hope my answer works for you.

  Answered 6 months ago by DarioVerified Purchase

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Q: QuestionWhy won't this let me leave a review? The product doesn't work at all because the usb does not allow the connector to go all the way in. It doesn't even make enough of a connection to charge.

Asked 6 months ago by KateS.

Q: QuestionWhat is the max wattage available to the usb a and c port when charging two devices at the same time? Thanks.

Asked 7 months ago by swift.

• A:Answer 20w

  Answered 7 months ago by LopezVerified Purchase

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Q: QuestionDoes the plug fold in to make the charger more compact when packing it for travel?

Asked 8 months ago by Anonymous.

• A:Answer No. But it is small enough to be easy to pack.

  Answered 7 months ago by AndrewNVerified Purchase

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Q: QuestionCan I charge an older device using the USB-A port if I use my own USB-A to microUSB cable or USB-A to lightning cable?

Asked 8 months ago by JB.

• A:Answer Yeah you can do it

  Answered 6 months ago by DarioVerified Purchase

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Q: QuestionIs this usb c charger compatible with iPhone 16

Asked 8 months ago by Ms.

• A:Answer Yes it works just fine with the 16

  Answered 8 months ago by thatguy1234547Verified Purchase

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Q: QuestionDoes it work for iPhone 11 Pro Max??

Asked 8 months ago by Anonymous.

Q: QuestionIs this charger compatible with an Apple 13 Pro?

Asked 8 months ago by Peter.

Q: QuestionIs this charger compatible with older tablets such as Samsung S2 and Tab A?

Asked 9 months ago by LisaS.

• A:Answer Yes it’s compatible

  Answered 8 months ago by WillMVerified Purchase

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Q: QuestionIs this compatible with a Samsung Galaxy A01 phone?

Asked 10 months ago by Anonymous.

• A:Answer Yes.

  Answered 10 months ago by DionneGVerified Purchase

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Q: Questioncan this charger be used to power a roku hdmi streaming stick?

Asked 10 months ago by wondering.

• A:Answer I would not recommend using this on those type of devices. Those types only need a small amount of voltage and this block puts out a bit more. I personally wouldn't recommend it

  Answered 10 months ago by Mistereman9000Verified Purchase

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Q: QuestionCan this be used in Brazil. They utilize 220v power instead of 110v

Asked 10 months ago by Colby.

• A:Answer It says 100-240v input.

  Answered 10 months ago by PingVerified Purchase

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Q: QuestionWhy does the safety information warn "Always attach the adapter to the device plug first, then insert the adapter into the power outlet"? This is the reverse of all other information I have ever read. It concerns how best to prevent power surges

Asked 11 months ago by KenW.

• A:Answer Hi KenW! The instruction to plug the adapter into your device first is based on how some chargers regulate power. By connecting the device first, the charger can detect the load and stabilize voltage before receiving full current from the outlet. This helps reduce the chance of a surge reaching your device. While it’s different from typical advice, it reflects the design and safety testing of this specific product |Angelica| Best Buy Essentials Products|

  Answered 10 months ago by BestBuyEssentialsSupport Team

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Q: QuestionIs this compatible with I pad generation 10

Asked 11 months ago by Chris.

• A:Answer Yes, the Best Buy essentials™ 20W Dual-Port Wall Charging Kit is compatible with the iPad 10th generation. This iPad model uses a USB-C port for charging, and the charging kit includes a USB-C output that supports up to 20 watts of power, which is suitable for fast charging. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Best Buy essentials Support

  Answered 11 months ago by BestBuyEssentialsSupport Team

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Q: QuestionDoes this charger work with GOOGLE pixel phones

Asked 11 months ago by mel.

• A:Answer Yes with C Connections

  Answered 11 months ago by FloridaParentVerified Purchase

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