Questions & Answers

Q: QuestionWhy won't this let me leave a review? The product doesn't work at all because the usb does not allow the connector to go all the way in. It doesn't even make enough of a connection to charge.

Asked 4 months ago by KateS.

Q: QuestionWhat is the max wattage available to the usb a and c port when charging two devices at the same time? Thanks.

Asked 5 months ago by swift.

• A:Answer 20w

  Answered 5 months ago by LopezVerified Purchase

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Q: QuestionDoes the plug fold in to make the charger more compact when packing it for travel?

Asked 6 months ago by Anonymous.

• A:Answer No. But it is small enough to be easy to pack.

  Answered 5 months ago by AndrewNVerified Purchase

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Q: QuestionCan I charge an older device using the USB-A port if I use my own USB-A to microUSB cable or USB-A to lightning cable?

Asked 6 months ago by JB.

• A:Answer Yeah you can do it

  Answered 4 months ago by DarioVerified Purchase

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Q: QuestionIs this usb c charger compatible with iPhone 16

Asked 6 months ago by Ms.

• A:Answer Yes it works just fine with the 16

  Answered 6 months ago by thatguy1234547Verified Purchase

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Q: QuestionDoes it work for iPhone 11 Pro Max??

Asked 6 months ago by Anonymous.

Q: QuestionIs this charger compatible with an Apple 13 Pro?

Asked 6 months ago by Peter.

Q: QuestionIs this charger compatible with older tablets such as Samsung S2 and Tab A?

Asked 7 months ago by LisaS.

• A:Answer Yes it’s compatible

  Answered 6 months ago by WillMVerified Purchase

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Q: QuestionIs this compatible with a Samsung Galaxy A01 phone?

Asked 8 months ago by Anonymous.

• A:Answer Yes.

  Answered 8 months ago by DionneGVerified Purchase

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Q: Questioncan this charger be used to power a roku hdmi streaming stick?

Asked 8 months ago by wondering.

• A:Answer I would not recommend using this on those type of devices. Those types only need a small amount of voltage and this block puts out a bit more. I personally wouldn't recommend it

  Answered 8 months ago by Mistereman9000Verified Purchase

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Q: QuestionCan this be used in Brazil. They utilize 220v power instead of 110v

Asked 9 months ago by Colby.

• A:Answer It says 100-240v input.

  Answered 8 months ago by PingVerified Purchase

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Q: QuestionWhy does the safety information warn "Always attach the adapter to the device plug first, then insert the adapter into the power outlet"? This is the reverse of all other information I have ever read. It concerns how best to prevent power surges

Asked 9 months ago by KenW.

• A:Answer Hi KenW! The instruction to plug the adapter into your device first is based on how some chargers regulate power. By connecting the device first, the charger can detect the load and stabilize voltage before receiving full current from the outlet. This helps reduce the chance of a surge reaching your device. While it’s different from typical advice, it reflects the design and safety testing of this specific product |Angelica| Best Buy Essentials Products|

  Answered 8 months ago by BestBuyEssentialsSupport Team

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Q: QuestionIs this compatible with I pad generation 10

Asked 9 months ago by Chris.

• A:Answer Yes, the Best Buy essentials™ 20W Dual-Port Wall Charging Kit is compatible with the iPad 10th generation. This iPad model uses a USB-C port for charging, and the charging kit includes a USB-C output that supports up to 20 watts of power, which is suitable for fast charging. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Best Buy essentials Support

  Answered 9 months ago by BestBuyEssentialsSupport Team

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Q: QuestionDoes this charger work with GOOGLE pixel phones

Asked 9 months ago by mel.

• A:Answer Yes with C Connections

  Answered 9 months ago by FloridaParentVerified Purchase

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Q: QuestionBought it! Sending back! Does NOT fit my iPhone!

Asked 9 months ago by Coachjim.

• A:Answer it does fit just rage bait

  Answered 9 months ago by MarRVerified Purchase

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Q: QuestionWhat are the dimensions of the charger?

Asked 10 months ago by Satch.

• A:Answer 30cm

  Answered 10 months ago by PedroAscanio

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Q: QuestionIs this compatible with Google Pixel

Asked 10 months ago by Anonymous.

• A:Answer Yes

  Answered 10 months ago by AaronWVerified Purchase

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Q: QuestionWhat is the data transfer speed of the USB-C cables that are included in the box with these chargers?

Asked 11 months ago by DKS.

• A:Answer Thank you for your question. The USB-C to USB-C cables included in the box with our Best Buy essentials™ 20W Dual-Port Wall Charging Kit are primarily designed for charging. While they can technically transfer data, their data transfer speed is limited to USB 2.0 speeds (up to 480 Mbps). The main purpose of these cables in the kit is to efficiently charge your USB-C devices with the provided 20W wall chargers. If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support

  Answered 11 months ago by BestBuyEssentialsSupport Team

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Q: QuestionWill this charge an iPhone pro max 12?

Asked 1 year ago by Mechv.

• A:Answer Yes. Charges mine.

  Answered 1 year ago by Shopper72Verified Purchase

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