“I just bought this cable to use in my car, but it isn't charging. It seems like it was using the battery for my Android services and calls. It is charging when connected to my laptop to charge, but not the car?”
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The car is fine - it's a 2024 Subaru Crosstrek. I notice the issue is the plug connectors - they seem very fiddly, even with charging on my laptop. The slightest touch can make it disconnect from the charging. I may end up returning this item.
Sorry, there was a problem. Please try again later.Thank you for letting us know. It sounds like the issue might be with the power output from your car's USB port. Some car USB ports are designed for data transfer and may provide very little power, which isn't enough to charge your phone, especially while it's being used for services and calls. Our cable is designed for both charging and data, but the charging speed and ability to charge depend on the power source. Your laptop's USB port likely provides more power than your car's. To charge in your car, you might need to use a dedicated USB car charger that plugs into the car's power outlet (cigarette lighter port), as these typically provide more amperage for charging devices. If you have any other questions or need further assistance, feel free to contact our Best Buy essentials customer support team (1-866-597-8427). - Mae | BestBuy Essential Support
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