“I just bought this for a monitor to add my laptop but it is not working, I restarted the laptop but still nothing the monitor does not come on after I plugged it into my laptop. Any suggestions”
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Margarita, thank you for reaching out. Our Best Buy essentials™ USB-C to USB adapter is designed to connect standard USB-A devices to a USB-C port. It does not inherently enable a USB-C port on your laptop to output a video signal to a monitor. To connect your laptop to a monitor, you typically need a direct video output port on your laptop (like HDMI, DisplayPort, or a USB-C port that supports DisplayPort Alternate Mode) and the corresponding cable to connect to your monitor's input. This USB adapter is for connecting USB accessories, not for video output to a monitor. Please check your laptop for a dedicated video output port. If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support
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