“The two bolts (center of plate) on the plate you say to tighten to stop the sagging don’t tighten. They just spin and never tighten.”

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• The warranty is for 1 year, please take your original receipt and the Product to any Best Buy store.

  Answered by BestBuyEssentialsSupport Team 4 years ago

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• True. You need to remove the TV and ust a wrench to hold the bolt and another to tighten the nut.

  Answered by JoeRockstar 4 years ago

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