“The mouse connected to the monitor yet keyboard will not connect”

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• Make sure keyboard is on, and check added devices on computer to check if keyboard is on.

  Answered by user110367 1 year ago

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• Check battery then unplug usb and replug usb to reset

  Answered by ErikM 1 year ago

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• Hi please ensure the USB or Bluetooth connection is secure. For wireless keyboards, verify the Bluetooth status. Try connecting the keyboard to a different USB port or restart your computer. But if this does not work, please ask your keyboard manufacturer to troubleshoot. Jeth | Best Buy essentials™ Support. https://www.bestbuy.com/site/best-buy-essentials-wireless-optical-standard-ambidextrous-mouse-with-usb-receiver-black/6434806.p?skuId=6434806

  Answered by BestBuyEssentialsSupport Team 1 year ago

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