Questions & Answers

Q: QuestionI need to cancel this subscription. How do I go about it?

Asked 3 months ago by Anita.

• A:Answer Go to your Account. Click on Purchases, find your Order and click Cancel or Modify this Item(s). Choose the Reason why you are cancelling it and Sumbit. it. It will take 2 minutes. Refresh your app or page and you will receive an email confirmation of this request.

  Answered 2 months ago by tunera2020Verified Purchase

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Q: QuestionDoes total protection plan fix or repair a Apple I phone if it’s not purchased through Best Buy, it was purchased from the cell carrier but it’s a Apple I phone

Asked 3 months ago by KimberlyP.

• A:Answer Hi! Best Buy is an Apple Authorized Service Provider (https://www.bestbuy.com/site/services/apple-service-repair/pcmcat1554741516170.c?id=pcmcat1554741516170) The price set by Apple. We encourage you to chat live with an agent here: https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!

  Answered 3 months ago by Memberships Expert Team

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Q: Questionwill the Geek Squad help reset my password on my Apple phone that I did NOT purchase at Best Buy,but I have Best Buy Total protection

Asked 3 months ago by L.

• A:Answer Hi! Yes, your My Best Buy Total membership comes with 24/7 Geek Squad Tech Support and covers many in-store computer and tablet services as well. You can find all the benefits of your My Best Buy Total membership right here: https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-total/pcmcat1629315977983.c?id=pcmcat1629315977983. You can begin a remote tech support session right here: https://www.bestbuy.com/services/remotesupport.

  Answered 3 months ago by Memberships Expert Team

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Q: QuestionThe sound from my TV is not coming through my soundbar nor woofer.

Asked 3 months ago by Jerry.

• A:Answer It had to be rerouted like all of the channels needed specific cords

  Answered 1 month ago by JessicaS

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Q: QuestionI just purchased a new Dell laptop at Best Buy and have the BB Total membership. What is the membership cost to have the Geek Squad come to my home to transfer the data from my older Dell laptop (also purchased at Best Buy) to the new one?

Asked 3 months ago by Curious.

• A:Answer I didn't need the Geek squad, it transferred itself

  Answered 3 months ago by LindaAVerified Purchase

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Q: QuestionCan I cancel my membership?

Asked 3 months ago by Anonymous.

This question was asked about the related product: Best Buy® - My Best Buy Total™ Yearly Membership

• A:Answer Yes, you can cancel your membership. I did it last year but had to re-subscribe this year as I have a college student and a high schooler, so protection is needed!

  Answered 3 months ago by Vikkie

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Q: QuestionDo I get home service with My Best Buy Total?

Asked 3 months ago by Tech.

• A:Answer I needed my refrigerator fixed, someone came out it's fixed now

  Answered 1 month ago by JessicaS

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Q: QuestionAre printers covered under the BEST BUY Total plan?

Asked 3 months ago by Stephen.

• A:Answer If you bought it through Best Buy most likely yes. But some products have a manufacturers warrant that Best Buy makes you go through if the item is within that time frame. Under a year. So it depends and you have to call geek squad custoner service to find out.

  Answered 3 months ago by Dragon68

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Q: QuestionWill someone come to my house.

Asked 3 months ago by Dave.

• A:Answer It's fixed now

  Answered 1 month ago by JessicaS

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Q: QuestionI currently have a laptop in service having data recovered through Total Tech Support. If I purchase a new laptop not from Best Buy, will they transfer data from the one they’re currently working on to new laptop?

Asked 3 months ago by Computer.

• A:Answer Yes they would seeing you have TTS with them.

  Answered 3 months ago by VikkieVerified Purchase

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Q: QuestionWhen I bought total tech It included auto installation and since I. Bought it before you changed it I was told I was grandfathered into that plan I went in yesterday and was told I was moved to the new plan and surprise surprise no more installation.

Asked 3 months ago by TheDeuce.

• A:Answer It's fixed now

  Answered 1 month ago by JessicaS

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Q: QuestionIs Webroot still included in membership?? I have had it for years and just noticed with my new computer it isn't listed. Thanks, Rosellen Gutowski

Asked 3 months ago by Rose.

• A:Answer Had to pay extra for it

  Answered 3 months ago by CarolKVerified Purchase

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Q: QuestionDoes the warranty cover a sticky keyboard issue?

Asked 3 months ago by Dee.

• A:Answer Yes, to the best of my knowledgeBest, Buy's Totaltech membership generally covers sticky keyboard issues for products purchased at Best Buy. The best and easiest solution is to call the Geek Squad hotline and make an appointment and stop into the store. Their terrific team of qualified specialist will examine your product and will be able to assist you.

  Answered 3 months ago by Evan

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Q: QuestionDoes this cover my phones?

Asked 3 months ago by Chris.

• A:Answer yes.......for the huge fee you paid.

  Answered 3 months ago by BrianqVerified Purchase

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Q: Questionif I purchase total tech support for a new laptop can I add future purchses to my plan for example plan to by grandson a new gaming pc for christman

Asked 3 months ago by REDSKULL21.

• A:Answer Hello and thanks for reaching out with this question. Yes, as long as you remain a member, all future purchases made on your My Best Buy Total™ membership do receive the benefits of the membership, such as up to 2 years of protection, so long as the product is eligible for a Best Buy Protection plan. Additionally, even items purchased outside of Best Buy may be eligible for tech support through Geek Squad as part of your My Best Buy Total™ benefits. If you have additional questions regarding coverage, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy question. Our support team would love the opportunity to learn more and assist!

  Answered 3 months ago by Memberships Expert Team

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Q: QuestionI’m a total tech member and I want to buy a small computer for my niece who is handicapped. She doesn’t live with me. Would my membership to total tech support this computer too? Would Best Buy help set it up and cover problems if they occur?

Asked 4 months ago by Anonymous.

• A:Answer No, you would need to get one for her too.

  Answered 3 months ago by GregoryV

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Q: QuestionDo i still get free installation as a My BestBuy total member

Asked 4 months ago by xx.

• A:Answer no

  Answered 4 months ago by WilfriedVerEecke

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Q: QuestionMy technical support subscription, "My Best Buy Total" lapsed. How can I renew or replace it? Also, will antivirus software be provided/installed when the subscription is active again? Thanks, jtw

Asked 4 months ago by qwertynickname.

• A:Answer 1. For me it was much easier to renew Total Support by going in to my local store. Trying to do it on line was Very troublesome. 2. Last year a tech person put it on my laptop. No problem. But later this year I am buying an Apple MacBook because I am sick of Windows and antivirus issues. With MacBook those are not needed !

  Answered 3 months ago by BruceVerified Purchase

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Q: Questionwhat is a new purchase of a mobile phone covereage with total tech

Asked 4 months ago by Anonymous.

• A:Answer Hello and thanks for reaching out with this question. My Best Buy Total™ includes up to 2 years of protection on qualifying purchases so long as you remain a member for the full two years. Should you need a repair, there may be an additional service fee when making a claim. For additional questions or information, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!

  Answered 4 months ago by Memberships Expert Team

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