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  • Front. Best Buy Totaltech™ - Best Buy Totaltech™ Yearly Membership.

Best Buy Totaltech™ - Yearly Membership

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  • QuestionDoes total tech include haul away services?

    Asked by Karen.

    • Answer Yes, the Best Buy Totaltech membership includes free delivery on Best Buy purchases and free haul-away for most TV and major appliance replacements. Check out www.bestbuy.com/totaltech for the full list of included benefits.

      Answered by Memberships Expert Team

  • QuestionDoes total tech membership automatically renew each? do they have my card on file for renewal?

    Asked by Al.

    • Answer Hey, Yeah, Totaltech memberships renew automatically by default, and Best Buy does keep your card on file for renewal. You can cancel auto-renewal at any time by logging into your Best Buy account or calling BEST BUY. I hope this helps!

      Answered by FernandoR

  • QuestionHow do I contact Total tech?

    Asked by Anonymous.

    • Answer the phone numbers listed on here are BOGUS! A man with a heavy foreign accent wants to access your computer to set up an appt to repair a TV! I don't think so!

      Answered by Anonymous

  • QuestionThis is a yearly service. So I will likely pay twice to get that 2 years of coverage. Yes, there are other things included but many are already free. There is also a fee for each claim. Seems smarter to buy the 5 year warranty. Why am I wrong?

    Asked by IAmIntractable.

    • Answer You're not wrong, they're trying to get more money out of you. You're probably better off not buying either, but if you have to buy a protection plan, a yearly subscription is a bad idea.

      Answered by Cody

  • QuestionIf I purchase a PlayStation 4 console from another place that is not Best Buy, and the console needs to get repaired for whatever reason, will I be able to bring it in to my local Best Buy store and get Geek Squad to repair it? And how much will it cost?

    Asked by Danny.

    • Answer No. Geek squad would not be my console repair choice. It’s too expensive.

      Answered by Dude

  • QuestionDoes Total Tech cover pet damage. Such as damage caused by chewing. For example: 1.Ear buds 2.Chords 3.Anything else ??

    Asked by Diamond8200.

    • Answer Hi, Yes, Best Buy Totaltech covers pet damage, including damage caused by chewing. This includes earbuds, chords, and any other eligible product that is covered by the Totaltech membership. According to the Best Buy Totaltech terms and conditions, the membership covers "accidental damage from handling, including drops, spills, and cracks." This also includes damage caused by pets. To file a claim for pet damage, you can visit a Best Buy store or call the Geek Squad at 1-888-BESTBUY (1-888-237-8289). You will need to provide proof of your Totaltech membership and the damaged product. Once your claim is approved, Best Buy will either repair or replace the damaged product, depending on the extent of the damage. If the product cannot be repaired, Best Buy will replace it with a new or comparable product. Here are some examples of pet damage that are covered by Best Buy Totaltech: Earbuds that have been chewed by a dog Chords that have been scratched by a cat A TV screen that has been cracked by a paw A laptop that has been spilled on by a pet A gaming console that has been knocked over by a pet It is important to note that there are some exclusions to the Best Buy Totaltech coverage. For example, the membership does not cover lost or stolen products, or damage caused by intentional abuse. If you have any questions about whether or not your pet damage is covered by Best Buy Totaltech, you can contact the Geek Squad for assistance. I hope this helps!

      Answered by FernandoR

  • QuestionI am looking for help primarily with email working properly and making sure issues on my computer are not the result of being hacked. Can you tell me if this is the best service for this kind of work?

    Asked by Sylvia.

    • Answer Hi, Yes, Best Buy Totaltech Yearly Membership can help with both email problems and computer security. Here are some of the relevant benefits: Unlimited tech support: You can call or chat with Geek Squad experts 24/7/365 for help with any tech issue, including email and computer security. Free support for up to 3 PCs and/or tablets: If you have multiple devices in your household, you can get help with all of them for the price of one membership. 20% off labor for repairs and advanced services: If your computer needs to be repaired, you can save money on labor costs with your Totaltech membership. Internet security software is included: You'll get free access to internet security software to help protect your devices from malware and other threats. The Best Buy website confirms that Totaltech can help with email problems and computer security. On the Totaltech support page, it states that Geek Squad experts can help you with the following: Setting up and configuring email accounts Troubleshooting email problems Removing malware and viruses Securing your computer and network Optimizing your computer's performance Overall, Best Buy Totaltech™ Yearly Membership is a good option for people who need help with email and computer security. It provides unlimited tech support, 20% off labor for repairs, and free internet security software. However, it's important to note that Totaltech is not a replacement for a good antivirus program. You should still install and run antivirus software on all of your devices, even if you have Totaltech membership. I hope this info helps!

      Answered by FernandoR

  • QuestionWhat is computer associated aspects like a printer is covered by Totaltech ?

    Asked by DocF.

    • Answer Hi, According to the Best Buy website, the following computer tech aspects are covered by Totaltech: Printer setup and troubleshooting: Geek Squad experts can help you set up your printer and troubleshoot any problems you may be having. This service is available both in-store and remotely. 24 months of Best Buy protection: If your printer breaks down during the first 24 months of ownership, Totaltech will repair or replace it, free of charge. This is like having an extended enhanced warranty on your printer. Free 2-day shipping: Totaltech members get free 2-day shipping on all printers and ink purchased from Best Buy. This can save you a lot of money, especially if you buy ink frequently. Exclusive member prices: Totaltech members get exclusive discounts on printers and ink. These discounts can be significant, so it's worth checking them out before you make a purchase. Extended return and exchange window: Totaltech members have a longer return and exchange window for printers than regular customers. This gives you more peace of mind in case you're not happy with your purchase. Everyday savings on repairs: Totaltech members get everyday savings on printer repairs. This can save you a lot of money if your printer breaks down after the warranty period has expired. Dedicated member support: Totaltech members have access to dedicated member support for their printers. This means that you can get help from a Geek Squad expert quickly and easily, without having to wait in line. I hope this info helps!

      Answered by FernandoR

  • QuestionIf a buy a computer and total tech will they set up the computer and transfer programs and desktop from my old computer

    Asked by Lin.

    • Answer Yes they can and may be able to help with other things.

      Answered by Danny

  • QuestionDoes the Total-tech Program cover "cosmetic damages" such a small indent on a new laptop?

    Asked by Anonymous.

    • Answer Hi, No, the Totaltech program does not cover cosmetic damages such as a small indent on a new laptop. Cosmetic damages are defined as any damage that does not affect the functionality of the device. The Totaltech program only covers accidental damage and mechanical breakdown. If you have a small indent on your new laptop, you may be able to repair it yourself or take it to a certified technician for repair. However, the Totaltech program will not cover the cost of the repair. I hope this helps!

      Answered by FernandoR

  • QuestionIf I buy a tv from Best Buy plus Totaltech, will moving the existing tv to another room and hauling away an old tv from the other room all be covered by Totaltech?

    Asked by Elle.

    • Answer Hi, Elle! Thanks for your interest in the Totaltech membership. One of the most popular benefits of Totaltech is free in-home installation of a new TV purchased from Best Buy, when scheduled during the purchase transaction. This includes mounting that new television to the wall, even if you have an existing TV in that spot. We would unmount the existing TV and then put up the new one. You specifically asked about moving the existing TV to another room, and our agents are generally happy to help out with that. If part of that "moving" process includes setting up that old TV in the other room, and/or mounting that existing TV to the wall, that would incur some additional (discounted!) charges, but just moving it would be free. And haul away of an existing TV is also included for free with any TV purchase, for our valued Totaltech members.

      Answered by Memberships Expert Team

  • QuestionWill this service install my TV

    Asked by Eileen.

    • Answer It will install a new TV from Best Buy. I received expert installation by knowledgeable, caring installers.

      Answered by Lance

  • QuestionI am already a Geek squad member. How do i upgrade to total tech if I make a purchase of a TV?

    Asked by Anonymous.

    • Answer Having Geeksquad protection on a computer or other product is not the same as having Totaltech. You can purchase totaltech for $199 at anytime, and all purchases going forward that offer an extended warranty, will be provided automatically for 2 years as long as you remain a TotalTech Member.

      Answered by CarandITGuru

  • QuestionHow do I cancel my total tech membership?

    Asked by Susan.

    • Answer you cant!!! Call the number and talk to some person in East India!! I will report it to Discover and have a dispute filed. Do not ever sign up.. not worth it.

      Answered by Junk

  • QuestionWhen making an appointment in store for laptop support (laptop won't start up) . It is diagnosed while you wait? with a possible fix at that time? or is the laptop left in store?

    Asked by JustJoe.

    • Answer Geek Squad in store appointments have a 20 minute allotted timeframe. Typically for more complex issues they will need to check in the device to run full diagnostics and then repair what they find. These diagnostics can take several hours by themselves. If the issue is something that they can quickly see and repair, they may be able to do it within that 20 minute timeframe. For the issue you mentioned with your laptop not turning on, this would likely need to be checked in and possibly sent to our service center for complex hardware repairs depending on what they find.

      Answered by Memberships Expert Team

  • QuestionMy home already has a tv wall mount. I would like this removed and reinstalled in another part of the house to mount a 55inch that I had purchased from best buy 3 years ago. If i purchase Totaltech membership, what would be the cost for this service?

    Asked by Wimboneous.

    • Answer Hi, Wimboneous! Best Buy's standard TV Connect and Mount service includes removing and relocating an existing mount, so you would not need to pay extra for that part of the job you describe. Totaltech members get a 20% discount off services for existing devices (like the 3-year old 55" TV you have). So, that service would discount from the standard fee of $250 down to $200 if you bought a Totaltech membership at the same time. OR (I like this option), find an extra TV you might like to purchase for less than $200 (they exist), purchase that one and a Totaltech membership, and schedule the TV Connect and Mount as you describe at the same time (eg, for the 55"). In home services are free, if scheduled with a corresponding TV purchase, so take that $200 we would charge you for an a la carte service, and get a "free" TV out of it instead.

      Answered by Memberships Expert Team

  • QuestionIf I purchase 3 major kitchen appliances and Total Tech at the same time but 2 of the 3 appliances are backordered, will Total Tech still cover the delivery and installation for free when the appliances actually arrive?

    Asked by MARSC.

    • Answer Hello and thank you for choosing Best Buy. The answer is YES you will have free delivery and installation as long as your plan remains active. Please visit www.bestbuy.com/totaltech for more details. If you have any questions about products or services that Best Buy has to offer I recommend you call at 1-888-237-8289, that’s 1-888-BESTBUY to speak with a Totaltech expert. We would love to hear from you!

      Answered by Memberships Expert Team

  • QuestionI thought total tech coverage was fir two years? Why am I being billed again this year?

    Asked by Anonymous.

    • Answer Hey there fellow member, I understand your confusion. Totaltech is a yearly membership, so you should only be billed once per year. However, there are a few possible reasons why you might be billed again this year: Your membership may have auto-renewed. Totaltech automatically renews each year unless you cancel before your renewal date. You may have made a purchase that is not covered by Totaltech. Not all products are covered by Totaltech, such as used products and products purchased from other retailers. You may have been charged for an additional service. Totaltech also offers other services, such as in-home installation and Geek Squad appointments. If you purchased one of these services, you may have been charged separately. If you're not sure why you were billed again, you can contact Best Buy customer service for assistance. They can review your account and help you determine the cause of the charge. Here are some tips to avoid being billed for Totaltech again: Make sure to cancel your membership before your renewal date if you no longer want it. Review the terms and conditions of Totaltech carefully before making a purchase to make sure that the product you're buying is covered. Be aware of any additional services that you may be charged for, such as in-home installation and Geek Squad appointments. I hope this info helps to clear up your thoughts!

      Answered by FernandoR

  • QuestionWill Totaltech hang and install all my televisions, even ones not purchased at Best buy?

    Asked by Anonymous.

    • Answer Hi, According to the Best Buy website, Totaltech Yearly Membership includes free standard installation and delivery on most ranges, including those not purchased at Best Buy. However, there are a few exceptions: Advanced installations: This includes mounting your TV to a brick or concrete wall, or installing it in a custom location. Advanced installations are available for a fee, and Totaltech members receive a 20% discount. Commercial installations: Totaltech does not cover commercial installations. TVs that are not compatible with Geek Squad installation: Some TVs are too large or heavy for Geek Squad to install safely. If you are unsure whether your TV is compatible, you can contact Geek Squad for assistance. To schedule an installation for a TV that was not purchased at Best Buy, you can contact Geek Squad at 1-888-BEST-BUY (1-888-237-8289) or visit a Best Buy store. I hope this info helps!

      Answered by FernandoR

  • QuestionTo qualify for the protection plan or free AppleCare+, do the orders have to be shipped to a same address and name?

    Asked by jllll.

    • Answer Hi, According to the Best Buy website, you do not need to ship the orders to the same address and name to qualify for the protection plan or free AppleCare+ with a My Best Buy Total™ membership. As long as the product is new and purchased from Best Buy, it will be covered by the protection plan, regardless of who the product is shipped to. Here is a quote from the Best Buy Totaltech™ Yearly Membership FAQs: Does the product protection that comes with a My Best Buy Total™ membership apply to products I give as gifts? Yes. When you make a purchase that's covered by the protection plan with your membership, you'll receive an email confirming your protection plan coverage. The protection plan will remain in your name, but it will cover the product regardless of who the product is shipped to. This means that you can purchase a My Best Buy Total™ membership and then purchase products for friends and family members, and those products will be covered by the protection plan, even if they are shipped to the recipient's address. I hope this info helps!

      Answered by FernandoR

Page 2, Showing 21-40 of 587 questions

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