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  • Front. Best Buy Totaltech™ - Best Buy Totaltech™ Yearly Membership.

Best Buy Totaltech™ Yearly Membership

SKU:
6406935
Page Showing 41-60 of 588 questions
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  • QuestionTo qualify for the protection plan or free AppleCare+, do the orders have to be shipped to a same address and name?

    Asked by jllll.

    • Answer Hi, According to the Best Buy website, you do not need to ship the orders to the same address and name to qualify for the protection plan or free AppleCare+ with a My Best Buy Total™ membership. As long as the product is new and purchased from Best Buy, it will be covered by the protection plan, regardless of who the product is shipped to. Here is a quote from the Best Buy Totaltech™ Yearly Membership FAQs: Does the product protection that comes with a My Best Buy Total™ membership apply to products I give as gifts? Yes. When you make a purchase that's covered by the protection plan with your membership, you'll receive an email confirming your protection plan coverage. The protection plan will remain in your name, but it will cover the product regardless of who the product is shipped to. This means that you can purchase a My Best Buy Total™ membership and then purchase products for friends and family members, and those products will be covered by the protection plan, even if they are shipped to the recipient's address. I hope this info helps!

      Answered by FernandoR

  • QuestionIs Webroot included in my total teck support for $199.99? i was told it was.

    Asked by rosie.

    • Answer Hello Rosie and thank you for your question! Webroot is not included in Best Buy Totaltech. If you purchase a new computer you will be given a free 6 month subscription to Webroot however. If you have any questions at all please give us a call 1-888-237-8289 and we will be happy to assist. That line is available 24/7/365!

      Answered by Memberships Expert Team

  • QuestionI haven't yet placed the order. Does the Totaltech Plan include the mount or do I have to buy extra?

    Asked by Beegee.

    • Answer Hi, this is a great question! When purchasing a TV from Best Buy free standard installation is included. Wall mountings fall under this standard install but the hardware is not provided. We recommend purchasing a mount prior to the service date so all items are ready to go when the installation happens. For a full list of benefits check out www.bestbuy.com/Totaltech , we look forward to getting your TV installed for you!

      Answered by Memberships Expert Team

  • QuestionDoes Total tech cover car stereo installation if the equipment was purchased elsewhere?

    Asked by Jmo.

    • Answer Totaltech does not cover any of our Autotech services without purchasing the coronsponding equipment. If you purchase the product at Best Buy with an active Totaltech membership, then the installation is completely free.

      Answered by Memberships Expert Team

  • QuestionIf I buy this protection and I have purchased a few items (from best buy and have proof) prior to purchasing this protection, how long will those items be protected for?

    Asked by Moni0316.

    • Answer One year

      Answered by Happycampersafeagain

  • QuestionDoes total tech cover any electronics and Audio/Video devices repairs, even when they were not bought from Best Buy and I don't have the receipts anymore? Would a tech come to my house to check on my speakers? Do I have to pay additional for repair?

    Asked by LordKur.

    • Answer Best Buy Protection plans are valid for purchases made while your Best Buy Total Tech membership is active. It will not cover repairs to purchases for items made outside of Best Buy, however it will provide a 20% discount on labor for repairs. You can still take advantage of the full range of 24/7/365 Geek Support services on any of your tech, no matter when or where it was purchased. For more information on Best Buy Total Tech and covered services, please visit https://www.bestbuy.com/site/totaltech/geek-squad-member-benefit/pcmcat1608643408172.c?id=pcmcat1608643408172 If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289)

      Answered by Memberships Expert Team

  • QuestionYou pay USD 199/ YEAR. You get the coverage for 2 years You choose to cancel next yr. Coverage is not available anymore as service not active ( or you pay USD 400 for two years for coverage and then pay fee too ?) How is this a product worthwhile

    Asked by 4real.

    • Answer You pay 199/year and it covers delivery and install on everything you buy that year + a warranty. I had a refrigerator delivered and installed and it would have cost me that much for just the delivery and install on this one item. A couple of months later I bought an 86" tv and the delivery and install was free. This works on a lot of stuff that Best Buy offers. For me it was worth it. There is also a 60 day return window I believe. The warranty is only good for two years, after that I will cancel the total tech membership.

      Answered by Spree

  • QuestionDo you give senior citizen discount?

    Asked by Mike.

    • Answer Do you give senior discounts

      Answered by Anonymous

  • QuestionI dropped my new laptop, is physical damage covered?

    Asked by Fralieakes.

    • Answer I dropped my laptop and have the $179 protection plan and total tech plus Best Buy is refusing to replace my laptop, even though it’s been dented and damaged from the drop they’re telling me that since the laptop will start up the damage is not something they’ll fix

      Answered by Anonymous

  • QuestionDoes the Totaltech TV installation include wall mounting?

    Asked by Ivan.

    • Answer Bestbuy Totaltech does include us coming out to setup, mount, and install your new TV purchases made with us. You will have to also purchase a mount as well as the service does not include the part, just the labor. As a reminder, make sure that the service is added on at the time of purchase to make sure the labor is discounted properly. You can find more information on this as well as other benefits by visiting www.BestBuy.com/Totaltech.

      Answered by Memberships Expert Team

  • QuestionWill Total Tech cover the repair of two TV's, as in I do not need to pay any additional out of pocket cost since I am enrolled in Total Tech?

    Asked by MissGreenMinusTheEnvy.

    • Answer That is a great question MissGreenMinusTheEnvy. With Best Buy Totaltech, you'll get up to 24 months of product protection on most purchases you make at Best Buy while your membership is active. During your coverage period, if one of those products has a covered mechanical failure, Best Buy will provide you with a repair, replacement or store credit. If your TV's were not purchased from Best Buy, or outside of the manufacturers warranty, then you could save 20% on the labor to repair your TV's. Learn more what Best Buy Totaltech offers by visiting www.bestbuy.com/Totaltech

      Answered by Memberships Expert Team

  • Questionif i buy 2 tvs do i have to buy total tech 2 times or just 1 time?

    Asked by oldwoman.

    • Answer That is a great question. Best Buy Totaltech is a household membership that can be used at one residential address. If you are planning on getting both TV's delivered, and installed at the same address associated with your membership, then you only need one Best Buy Totaltech membership. If you need the 2 TV's delivered, and installed at 2 different addresses, then you will need a Best Buy Totaltech membership for each address. You can view all the details about Totaltech at www.bestbuy.com/Totaltech

      Answered by Memberships Expert Team

  • QuestionIf I buy appliances for my son for his house in one city, then buy TV’s for my house in a different city, would both installations and coverage be included under the 1 membership since I bought all of it?

    Asked by Slime.

    • Answer Great question! Your Best Buy Totaltech will only cover services for the primary address the membership is registered to. If you would like to take advantage of Best Buy Totaltech at other homes a separate membership would need to be purchased for those locations. This information is detailed in the full T&Cs for Best Buy Totaltech which can be found here: http://storage.bestbuy.com/geeksquad/terms/bestbuy_totaltech/bby_totaltech_current_english.pdf If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289)

      Answered by Memberships Expert Team

  • QuestionI understand TV mounting is included with this, and I've read (and heard) that cord concealment in wall is also available at an extra cost. How much is the extra cost?

    Asked by Griff.

    • Answer That is a great question Griff! We would suggest an in-home consultation to discuss which cord(s) you would like concealed, since the cord(s) will need to be rated for in-wall use. The in-home consultation is a free service that can be scheduled for you by calling us at 1-888-237-8289 that's 1-888-BESTBUY or you can schedule this online at https://www.bestbuy.com/services/in-home-advisor/scheduling/location. We look forward to hearing from you!

      Answered by Memberships Expert Team

  • QuestionI intend to order total tech membership, a cooktop, a wall oven and OTR hood in one order. When your team arrive to install the new items, will they uninstall and remove the old items , install the new items and haul away the old items free of charge ??

    Asked by balu.

    • Answer Hi, Balu! Thanks for considering Best Buy for your appliance purchase. Yes, in general, the services you describe are included for free for Totaltech members when scheduled in conjunction with the corresponding appliance purchase. Some appliance installation services are considered "complex" and only qualify for a 20% discount, but I'm not seeing any of those on the scenario you outlined. Check with your in-store associate when you get ready to buy just to be sure. Also, I checked the regular retail price of the services you mention for non-members, and that would come to around $700, so it completely makes sense to purchase a Totaltech membership during your upcoming transaction to get those services free. Enjoy the new kitchen!

      Answered by Memberships Expert Team

  • QuestionIf I buy a washer and dryer and total tech membership. Can they help me move the old dryer and washer to our garage?

    Asked by Liza.

    • Answer Hello Liza! Yes, Totaltech does offer appliance relocation services for free with the membership when you have new appliances installed with us. Just make sure you let us know you'd like that done so we can add the service on at the time of purchase. You can review more of the benefits at www.BestBuy.com/Totaltech to see everything that comes with the membership.

      Answered by Memberships Expert Team

  • QuestionI want to mount a 65" TV AND HAVE YOU SET IT UP. What is the mounting charge? The walls are cement I believe.

    Asked by Lynda.

    • Answer When mounting over a fireplace into rock, or even into a cement wall, we’d like to perform a free in-home consultation before work is completed, as each job with this type of work can be unique. Please give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289) so we can set that up for you. If you are purchasing the TV and mounting hardware with Best Buy, installation is included for you under your membership. If you already own the TV, or have already purchased it elsewhere, mounting to cement, which is an advanced service, is $349.99 and you would get 20% off with your Best Buy Total Tech membership.

      Answered by Memberships Expert Team

  • QuestionI need to know if "totaltech support" is available where my elderly mother lives (an hour drive from a Best Buy store in CT) and if there are limitations to the number of calls she can make for tech support.

    Asked by busynurse.

    • Answer Great question! We offer 24/7/365 assistance over the phone and remotely online. There is an unlimited number to the services that can be used under the membership. If she needs a service like an appliance install that we cannot perform over the phone or online we can also go out to her location for repairs. If she lives further than 50 miles from the store there could be additional charges involved for that. If you call us at 1-888-237-8289 we can verify the exact address and if that would be applicable to her location. For a full list of services offered under the plan I recommend checking out www.bestbuy.com/Totaltech . We look forward to hearing from you!

      Answered by Memberships Expert Team

  • Questioncan totaltech help me print from my tablet? or help me sign in to my email on laptop?

    Asked by shep.

    • Answer Absolutely! Our Geek Squad Agents can assist you with all of your technology needs. We have the ability to help you print from your tablet and assist you with signing into your email on your laptop remotely, in store, or in the comfort of your own home. Please visit www.bestbuy.com/totaltech to see all of the included benefits and services available to our members.

      Answered by Memberships Expert Team

  • QuestionDoes Total tech include treadmill installation and set up in the home? Thanks!

    Asked by Treadmill.

    • Answer Yes! Your Best Buy Total Tech membership includes the installation and set up of a treadmill. For a full list of everything included, please visit https://www.bestbuy.com/site/totaltech/geek-squad-member-benefit/pcmcat1608643408172.c?id=pcmcat1608643408172 There is an extensive list of what is included under your Best Buy Total Tech for free standard installation and delivery. If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289) or speak with a friendly blue shirt in store.

      Answered by Memberships Expert Team

Page 3, Showing 41-60 of 588 questions

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