“I dropped my new laptop, is physical damage covered?”
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I dropped my laptop and have the $179 protection plan and total tech plus Best Buy is refusing to replace my laptop, even though it’s been dented and damaged from the drop they’re telling me that since the laptop will start up the damage is not something they’ll fix
Sorry, there was a problem. Please try again later.Hello and thank you for your question! If you have a Geek Squad protection plan on the laptop it covers accidental damage. Under a Best Buy Totaltech membership if you bought the laptop while the plan is active at Best Buy you would get up to 24 months of Best Buy Protection which also will cover accidental damage for laptops. You can give us a call any time 24/7/365 at 1-888-237-8289 and we will gladly assist you with any questions you have!
Sorry, there was a problem. Please try again later.why did best buy not mention Microsoft Complete Warranty option when i SPECIFICALLY SAID i needed protection that'd cover screen repairs from accidental drops since i am DISABLED and this is my greatest struggle!? Now they want to charge me ANOTHER $79 on top of $179- that i was told covered EVERYTHING- because the best buy compete, THEY SAY NOW (though, when selling me their warranty they SPECIFICALLY STATED MULTIPLE TIMES, I ASKED, THAT IT COVERED SCREEN REPAIRS, 100%, REGARDLESS OF WHAT WHERE AND HOW THEY HAD TO ACCOMPLISH THIS!) ISN'T covered BECAUSE THEY DON'T DO THE REPAIR IN HOUSE!? so essentially, you guys TAKE ADVANTAGE OF VULNERABLE INDIVIDUALS BY SUCH A SCAM?! Surely this is considered just that side i was outright LIED TO, having covered my bases, knowing this type deception exists, however, from BEST BUY?... that's newsworthy!
Sorry, there was a problem. Please try again later.I would hope so.
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