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Hello ShirleeG - Thank you for posting your question! We are sorry to learn that you are having this experience with your BlueParrott B250-XTS headset and invite you to contact our Support Team directly. You can call us at +1-262-732-2109 or complete the webform found on the BlueParrott website at https://bit.ly/387yIoz. Our team is ready and happy to help! Thanks again.
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