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Hi Lew57, thank you for your question and interest in Model:NIT5469UC. Often the bottom of the pan may be smaller than the top. Per the Use and Care Manual: To achieve a good cooking result, the ferromagnetic area on the base of the pan should match the size of the element. If an element does not detect an item of cookware, try placing it on another element with a smaller diameter. For further questions, please reach out to our Customer Support Team at 1-800-944-2904.
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