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Hi, thanks for your question regarding microwave model # HMV8054U. We are sorry to hear that you are experiencing difficulties with your appliance and we apologize for any inconvenience caused. Based on what you are describing it could be a faulty door switch or a short somehwere. We recommend scheduling a visit from a Bosch-authorized technician who can conduct a thorough diagnosis. You may locate authorized Bosch service providers in your area by visiting the following link: https://www.bosch-home.com/us/owner-support/repair-service/. If you have any questions or need additional assistance, please call our Bosch Customer Support team at 1-800-944-2904. Thank you.
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