Questions & Answers

Q: QuestionI just bought these a day ago and it doesn’t recognize or just can’t charge my headphones why?

Asked 7 years ago by New.

• A:Answer Thanks for asking, that's very unusual. If you're having power issues with your SoundSport wireless headphones though, I encourage you to reach out to us via one of our Support Lines. We'd be glad to walk you through some troubleshooting techniques that will allow us to zone in on the issue and get this taken care of for you. https://www.bose.com/en_us/contact_us.html Rae - Bose Support

  Answered 7 years ago by Bose Support

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Q: Questionstupid question but Im getting them as a gife for my bf in the UK will this work for where he is before I make the expense

Asked 8 years ago by Anonymous.

• A:Answer This unit is 100-240v, 50-60Hz, so it will work internationally.

  Answered 8 years ago by Bose Support

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Q: QuestionCan the case be charged while it's charging the ear buds?

Asked 9 years ago by DimTwinkle.

• A:Answer Yes

  Answered 8 years ago by joyous1Verified Purchase

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Q: QuestionCan I charge only charging charging case with out an earbuds for bode qietcomfort?

Asked 4 years ago by Howie.

• A:Answer Yes ..... I’ve charged the case only so I can utilize later

  Answered 4 years ago by BoseloverVerified Purchase

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Q: QuestionDoes this battery charger work for all Bose Sunglasses?

Asked 4 years ago by Chuck.

Q: QuestionWill this charge your Bose Sunglasses?

Asked 4 years ago by Rick.

• A:Answer No, this charging case is not compatible with Bose Frames. If you require a replacement Bose Frames charging case, please contact Bose support directly via the contact details located on our website.

  Answered 4 years ago by Bose Support

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Q: QuestionDoes this case work with the Bose Tempo Sunglasses?

Asked 4 years ago by Connie.

• A:Answer No it doesnt its pretty much for the Bose soundsport wireless earbuds plus the case is 5 inches x 3 inches to small for the glasses hope that HELPS AND I BELIEVE THE GLASSES ALLREADY COME WITH A CASE AND IF ITS JUST BECAUSE OF THE CHARGING I GUESS YOUR BETTER OFF GETTING A PORTABLE CHARGER u can find 1 for about the same 50. Dollar price

  Answered 4 years ago by MurdockVerified Purchase

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Q: QuestionDoes this case charge the wireless soundsport earbuds? My original case for those broke way too easily.

Asked 4 years ago by LOCALBEAR.

• A:Answer So far so good.

  Answered 4 years ago by CbaxterJVerified Purchase

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Q: QuestionIs this charging case for Bose Sports Earbuds True Wireless SKU6419302?

Asked 4 years ago by Julie.

• A:Answer Yes! Totally wireless! Convenient and charges in minutes!

  Answered 4 years ago by KatrunnerVerified Purchase

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Q: QuestionCan you somehow use this with the Bose Soundsport Free earbuds?

Asked 5 years ago by Larry.

• A:Answer No, this case charges buds that have an actual mini usb connector on the buds.

  Answered 5 years ago by Joe4488Verified Purchase

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Q: QuestionHi I have the Bose sound sport free wireless headphones. The charger no longer works when I plug the cord into it. I’ve had these less than a year. I never sent in warranty. Help!!!!

Asked 5 years ago by Birdy.

• A:Answer I would suggest call bose or see if you can find a store location and see what if or anything they can do and if u purchased the charger at best buy depending on how u paid for them they can print u a receipt of the original day u got them u got nothing to lose GOOD LUCK

  Answered 4 years ago by MurdockVerified Purchase

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Q: QuestionCan I use this with the Bose Soundsport charging case. Like my earphones are in the original case and the original case is in the outer battery case.

Asked 5 years ago by REVOLVINGRAZOR.

• A:Answer You can put the headphones in the smaller round case they come with and squeeze them into the charging case. It's tight, but doable. You would need to leave the charging earpiece out of the smaller case to be able to plug into the hard case to charge. I'm actually glad you asked this. I'm changing the way I'm using the two cases. I don't want to carry the larger one, but I can leave it plugged in the car and just pull out the small ones for bag. Hope this helps you!

  Answered 5 years ago by runfor4

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Q: Questionwill this charging case work for Power Beats 2 headphones?

Asked 5 years ago by dtownw.

• A:Answer As long as they have a USB connector and that they fit they should be able to charge.

  Answered 5 years ago by Zilla54Verified Purchase

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Q: QuestionCan I charge my sleep buds in this case? Thanks

Asked 6 years ago by PrietoC.

• A:Answer Hello PrietoC, Thanks for your question. Yes you can by placing both Sleepbuds in the case and closing it. Kind Regards, Hector B - Bose Customer Support

  Answered 6 years ago by Bose Support

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Q: QuestionDoes this charger work with soundsport free wireless earbuds

Asked 6 years ago by Bigdummy.

• A:Answer Yes, the SoundSport charging case is designed for the SoundSport Free Wireless headphones.

  Answered 6 years ago by Bose Support

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Q: QuestionDo AirPods work well with this case

Asked 6 years ago by Alex.

• A:Answer Hi Alex, thank you for your question. AirPods will not work with this product.

  Answered 6 years ago by Bose Support

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Q: QuestionAny chance I can also charge my bose soundlink speaker also by using this case?

Asked 6 years ago by nattoni.

• A:Answer Hey there, Nattoni. The SoundSport charging case is specifically designed to charge the SoundSport Wireless headphones. It is not able to charge a SoundLink portable speaker. Thank you for your question. Ashley - Bose Support

  Answered 6 years ago by Bose Support

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Q: QuestionHow long does it take to fully charge the ear buds in this charging case?

Asked 6 years ago by freedomson.

• A:Answer About 30 minutes. So fast.

  Answered 6 years ago by SharpieVerified Purchase

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Q: Questionmy bose soundsport free charging case is not blinking anymore, any ideas how to fix it?

Asked 6 years ago by rod.

• A:Answer Hello, Rod. We suggest updating the firmware using our online updater https://bose.life/2LYNuy8. If you should need additional assistance, we encourage you to please reach out to our Support at 1-800-379-2073. Thank you. Have a great day! Ashley - Bose Support

  Answered 6 years ago by Bose Support

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