“I gifted these earbuds to my significant other for Christmas and he's complaining that they are not charging at all. Not sure what the problem could be. He's left them in the case charging over night and still will not charge.”
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Hello, thank you for sharing this experience with us. We appreciate you taking the time to let us know what’s happening with the earbuds, and we understand how important it is for them to work smoothly, especially since they were a gift. From what you’ve described, it sounds like the earbuds aren’t charging while in the case. To help you get this resolved as quickly as possible, we’ve put together a guide that walks through a few simple steps to check the charging contacts, the case, and the power source. You can view it here: https://bose.life/49OOL6A If you have any questions while going through the steps or if the earbuds still won’t charge afterward, please feel free to reach out to us using this link: https://bose.life/49SSe5s We’re here to help every step of the way.
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