Questions & Answers

Q: QuestionWhat is the Bluetooth range?

• A:Answer The maximum wireless range is 30 feet.

Q: QuestionAre the earbuds water and sweat resistant?

• A:Answer These earbuds are water and sweat resistant, offering up to 8.5 hours of listening time.

Q: QuestionDoes the charging case provide multiple charges for the earbuds?

• A:Answer The wireless charging case for the earbuds holds 2.5 charges.

Q: QuestionCan you adjust the sound settings with the app?

• A:Answer You can adjust the 5-band EQ, set the earbuds to Aware mode, or switch on ANC by using the Bose QCE app.

Q: QuestionWhat is the battery life?

• A:Answer The battery life of the Bose QuietComfort Earbuds is 8.5 hours.

Q: QuestionCan you answer calls on your earbuds?

Asked 1 year ago by Bingo.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hello Bingo, yes you can place and receive calls with the QuietComfort Earbuds.

  Answered 1 year ago by Bose Support

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Q: QuestionCan you use the left bud without using the right bud?

Asked 7 months ago by CEE.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Yes, you can use either the left or right bud independently for listening or for phone calls.

  Answered 7 months ago by Bose Support

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Q: QuestionCan you disable any notification sounds that occur while wearing the buds? These could be voices or tones used for things like low battery warnings and are very annoying.

Asked 1 year ago by DSD25.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - White Smoke

• A:Answer Voice prompts and tones are enabled by default, and they cannot be disabled on this product.

  Answered 1 year ago by Bose Support

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Q: QuestionWell, these work with PS5

Asked 11 hours ago by Bugaboo.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Thanks for your question. No, the PlayStation 5 does not natively support standard Bluetooth wireless earbuds like the Bose QuietComfort Earbuds.

  Answered 7 hours ago by Bose Support

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Q: Questionhow clear is it using it for phone calls

Asked 1 day ago by metro.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer QuietComfort Earbuds are designed to deliver excellent call quality. They feature advanced noise cancellation and adaptive microphones that focus on your voice while reducing background noise, so calls sound clear even in busy environments.

  Answered 22 hours ago by Bose Support

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Q: QuestionIf the caller is in your contacts will they announce the name of the caller

Asked 5 days ago by Jan.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hi Jan, yes, the Bose QuietComfort Earbuds will announce the name of a caller if they are saved in your contacts, as long as the “Announce Calls” feature is enabled in the Bose app. To turn this on, simply open the Bose app, go to the “Smart Calls” feature card, and activate the “Announce Calls” or “Caller ID announcement” option. Once enabled, your earbuds will audibly announce the caller’s name whenever you receive a call, provided the number is stored in your phone’s contact list. Jelyn - Bose Customer Support

  Answered 2 days ago by Bose Support

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Q: QuestionAre they new are used

Asked 2 weeks ago by Tina.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Petal Pink

• A:Answer Hi Tina, thank you for your inquiry. The Bose products being sold, including this one, are brand new and sealed. Items are only tagged as refurbished if they are not brand new. Jelyn - Bose Customer Support

  Answered 1 day ago by Bose Support

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Q: QuestionWhat is the return policy

Asked 3 weeks ago by Lala.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Petal Pink

Q: QuestionCan you use the ANC feature without using Bluetooth to connect to a device?

Asked 3 weeks ago by Sunny.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer YES

  Answered 2 weeks ago by DeshonM

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Q: QuestionWhat is the true battery life? I've had other brands say 8 hours, but actually were 5 hours.

Asked 1 month ago by PlayLife.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - White Smoke

• A:Answer Hi there, sorry for the confusion. The QuietComfort Earbuds offer up to 9 hours of battery life on a full charge. The charging case, when fully charged, can recharge the earbuds approximately 2.5 times, giving you up to 31.5 hours of total use. Plus, a quick 20-minute charge provides up to 3 hours of listening time.

  Answered 1 month ago by Bose Support

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Q: QuestionWill the lilac ones be restocked in the future or are they sold out for good?

Asked 2 months ago by KatR.

Q: QuestionWhat’s the manufacturer warranty? If protection plan not purchased

Asked 2 months ago by Melissa.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hi there! Thank you for your inquiry! Bose products typically come with a minimum 1-year warranty, but the exact coverage may vary depending on where the product was originally purchased. Warranty terms can differ by country or region, so it's best to check with the local Bose support team or the retailer where the product was bought for specific details. Jelyn - Bose Customer Support

  Answered 2 months ago by Bose Support

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Q: QuestionWill these connect directly to a tv via Bluetooth?

Asked 2 months ago by Face.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hi there! Thank you for your inquiry! The QuietComfort Earbuds can be connected to different TVs as long as the TV supports Bluetooth. Please note that Bluetooth connectivity and performance may vary depending on the TV model and its Bluetooth version. For the best experience, make sure your TV is in pairing mode and follow the earbuds' pairing instructions. Here's a troubleshooting guide that can help you connect it easily to your TV: http://bose.life/4p8cDJ3 Jelyn - Bose Customer Support

  Answered 2 months ago by Bose Support

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Q: QuestionWhat if they get wet?

Asked 3 months ago by JLSB.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hi there! The QuietComfort Ultra Earbuds are water-resistant, but not waterproof. They have an IPX4 rating, which means they can handle sweat and light splashes, making them suitable for workouts and daily use. However, they should not be submerged in water or exposed to heavy moisture. Jelyn - Bose Customer Support

  Answered 3 months ago by Bose Support

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