“Just purchased a Solo 5 TV sound bar - and I hooked it up to the cable box and when I change channels the sound is going out completely and I have to turn the sound bar off then on again. Can anyone know how-to solve this issue ? Thanks - Dorin”
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The soundbar has an option to turn off with the TV, basically it will turn off when it's stops detecting a signal. Could be that when your cable box changes channels it interrupts the audio signal and it's causing the soundbar to turn off. First, I would turn that feature off and see if it makes a difference. You'll have to look up the procedure in the manual, but it's just a few clicks of the remote (really easy). If that doesn't work, I'd connect the cable box sound output to the TV and use the TV sound output to the soundbar. Hope this helps!
Sorry, there was a problem. Please try again later.Hi Dorin, thanks for reaching out to us. I'm sorry to hear you're experiencing difficulty with your new Solo 5 TV Soundbar. We'll be glad to help. I would recommend connecting the Solo 5 directly to your TV, and also connecting the cable box directly to your TV, without connecting the Solo and cable box to each other. If the issue persists, please don't hesitate to contact our Tech Support specialists at 1 (800) 367-4008, and this team will be happy to assist you further. They are available M-F 9 AM to 9 PM Eastern time. Please have your system with you when you call. Hope this helps! Jesse - Bose Support
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