“I purchase the headphone for Samsung Galaxy S7 Edge just couple days ago. The volume control is working for first couple days and all the sudden it is not working anymore. The headphone still has sound but the control is no longer working.”
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Text your problem to +1 508-469-5278 bose chat support. They will take care of it.
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Sorry, there was a problem. Please try again later.Hi Daniano, thank you for reaching out to us. I'm sorry to hear you're experiencing difficulty with your SoundSport In-Ear Headphones' volume control and we'll be glad to help. I would first recommend checking that the audio cable is firmly inserted in your Galaxy S7 Edge. I would also suggest cleaning the metal part of the audio cable with isopropyl alcohol before reconnecting to your phone. If the issue persists, please don't hesitate to contact our Tech Support specialists at 1 (800) 367-4008. They are available M-F 9 AM to 9 PM Eastern and will be happy to assist you further. Thank you, and have a great day! Jesse - Bose Support
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