“When trying to connect the headphones to my IPhone I keep getting an error message that I need to turn on the headphones. The light is blue. WhT am I missing?”
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Charge fully On your iPhone clear or forget device Make sure earphones are off Restart iPhone with Bluetooth off After iPhonr comes on turn on Bluetooth on phone Wait 45 seconds then turn on earphones
Sorry, there was a problem. Please try again later.For the first time connection, check settings and pair. For rest of the connections, we need to press the button on the right ear bud to connect it.
Sorry, there was a problem. Please try again later.You should try downloading the app first.
Sorry, there was a problem. Please try again later.If the blue light is on, go to settings, then Bluetooth on your phone to see if the headphones are showing up in your Device list. It would say Bose Sound Sport. Tap that with your finger and see if it will connect as long as you have a blue light on the headphones. If the headphones are not showing up in the Bluetooth Devices list, you may want to try shutting down your IPhone and starting it back up on a fresh boot up of the phone and repeat the steps.. Hope this helps.
Sorry, there was a problem. Please try again later.Hi, Thanks for the great question! We would recommend clearing the Bluetooth list from the headphones and trying again. To clear the headphone pairing list, follow these steps:Power off the headphones. Press and hold the Power/Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.” If you are still having issues, we would recommend contacting your local Bose support using this link https://bose.life/2qwENj4. Regards, Tony - Bose Support
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