“My Soundtouch 20 occasionally displays the white square that means "audio is stopped" Why is this and how may I unstop it?”
Answer This Question
1-1 of 1 Answer
We're sorry to hear you're experiencing difficulty with your SoundTouch 20 Wireless Music System, DrPete. There may be some interference between your system and home Wi-Fi network. We would recommend first trying a product reset. Please unplug the system's power cord for 30 seconds, then reconnect it. A progress bar will appear on the display while the system resets. If this issue persists, our dedicated SoundTouch specialists will be happy to assist you further at 1-800-608-2673. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day. Jesse - Bose Support
Sorry, there was a problem. Please try again later.